Job Description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a Key Account Manager, you will be responsible for managing and growing strategic partnerships with Local Shop accounts. Your goal is to ensure healthy and sustainable growth for our partners, solve challenges collaboratively, and deliver exceptional service by working closely with cross-functional teams. The ideal candidate will have strong commercial acumen, problem-solving skills, and a hands-on approach, with a background in the retail sector

Key Responsibilities:

• Account Management: Build and maintain strong relationships with Local Shop key partners, to drive mutual success.
• Growth Strategy: Define and execute strategies to ensure sustainable and profitable growth for your accounts.
• Lead negotiations for high impact campaigns and other opportunities.
• Problem Solving: Actively address and resolve partner challenges, providing effective and tailored solutions.
• Collaboration: Work with Sales, Operations, and Marketing teams to deliver seamless partner support and optimize performance.
• Performance Monitoring: Analyze account data, track KPIs, and use insights to drive improvements and meet growth targets.
• Industry Expertise: Leverage your knowledge of the retail or supermarket industry to identify opportunities and create value for partners.

Hands-On Approach: Be actively involved in day-to-day management, addressing issues promptly and ensuring high service standards.

Qualifications

What We’re Looking For:

• Experience: 2-4 years in account management, business development, or a similar role, ideally within retail.
• Commercial Acumen: Proven ability to drive sustainable growth through strategic planning and execution.
• Relationship Management: Strong interpersonal skills with the ability to build trust and foster long-term partnerships.
• Problem-Solving Skills: Adept at analyzing challenges and implementing effective solutions.
• Collaboration: Experience working with cross-functional teams to achieve shared objectives.
• Industry Knowledge: Familiarity with the retail or supermarket landscape, including trends and key players.

Adaptability: Comfortable managing multiple accounts in a fast-paced, evolving environment.

Additional Information

A few reasons you’ll love working with us:

• Mobile plan + support for your next phone
• Discounted gym membership (yes, we’ve got your back—literally)
• Help with your public transport costs
• Private health & travel insurance
• Competitive pension plan
• 5 weeks of vacation
• foodora Pro subscription (bring on the delivery perks!)
• Access to LinkedIn Learning for leveling up your skills
• Awesome AW’s and (pink) parties!