Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model

- Global, ASX-listed market leader in Supply Chain Solutions
- One of the World’s most sustainable companies
- Own a strategic Key Account portfolio and unlock growth across VIC & SA

As a valued member of our Sales & Customer Solutions team at CHEP Australia, the Key Account Manager (Produce) manages a portfolio of strategic customers across VIC & SA for retention and growth, with a strong focus on building long-term partnerships and delivering mutually beneficial commercial and operational outcomes.

This is a newly created role designed to strengthen our Key Account coverage across Victoria and South Australia (“KAM South”) and support consistent, responsive customer support. You’ll work closely with customers and internal stakeholders to identify opportunities, run structured account review rhythms, and progress initiatives that improve supply chain outcomes for our customers while delivering sustainable performance for CHEP.

This role will ideally be based in Melbourne (preferably Derrimut, VIC) with a hybrid working arrangement and travel across VIC/SA as required.

Key Responsibilities May Include:

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

What will ensure your success in the role:

• Experience in Key Account Management (or National Accounts), ideally with growth-focused exposure (business development or expanding customer partnerships).
• Commercial acumen - confident interpreting financial/commercial information and translating it into customer plans and actions.
• A structured approach to account planning, pipeline management and review cadences (e.g., QBR-style rhythms).
• Advanced negotiation and influencing capability - able to balance customer outcomes with commercial discipline.
• Strong communication and presentation capability - credible with senior stakeholders and able to tell a clear commercial story.
• Curious, analytical and proactive - you dig into detail, ask great questions, and turn insight into practical actions.
• Relationship-first, customer-centric style - listens to understand, adapts approach, and builds genuine partnerships.

We’re looking for strength in most of the areas above - if this role excites you and you can demonstrate a strong fit across the core requirements, we’d love to hear from you!

About CHEP, A Brambles Company

CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.

For more information, visit www.chep.com

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. As part of Brambles, CHEP Australia provides you unparalleled opportunities to advance and accelerate your career - large enough to take you anywhere and small enough to make sure you get there.

Benefits:

- Flexible working environment

- Paid volunteer leave: 3 days per annum

- Reward and Recognition Program

- Employee discounts with a range of partners

- Up to 14 weeks of paid parental leave for primary caregivers and 2 weeks for secondary caregivers

- Attractive options to purchase Brambles shares

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.

Interested? Please click the ‘ Apply’ button.

To be considered, full working rights in Australia is required. We are unable to offer sponsorship at this time.

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Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.