Job Description
About the Role
As an Key Account Manager – MSP at NinjaOne, you will play a critical role in fostering long-term partnerships with our largest and most strategic Managed Service Provider (MSP) accounts. You’ll serve as the primary point of contact for key MSP clients, ensuring they maximize the value of NinjaOne’s solutions to drive efficiency, profitability, and service excellence for their end customers.
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue opportunities. You’ll identify cross-sell and up-sell potential, drive product adoption, and help our partners expand their service offerings with NinjaOne’s suite of IT management solutions.
This role requires a strong background in MSP account management, IT solutions selling, and customer success, with a proven track record of managing high-value, partner-driven accounts.
Location: Hybrid in-office (Tampa, FL or Austin, TX) – 3 days per week (Mon, Tues, Thurs)
What You’ll Be Doing
- Strategic MSP Growth: Manage a portfolio of high-value MSP partners, focusing on expanding NinjaOne’s footprint within their client base and helping them scale their managed services.
- Partner Success & Enablement: Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization.
- Cross-Sell & Up-Sell Strategy: Identify opportunities to enhance MSP offerings by promoting NinjaOne’s full product suite, including RMM, endpoint management, security tools, and automation features.
- Consultative Selling: Understand MSP business challenges and provide tailored solutions to improve operational efficiency, reduce costs, and enhance service delivery.
- Account Management & Retention: Maintain ongoing engagement with MSP partners, ensuring they stay informed about product updates, new features, and industry trends that impact their business.
- Forecasting & Reporting: Utilize Salesforce to track partner performance, pipeline opportunities, and revenue forecasting. Collaborate with internal teams to ensure seamless execution.
- MSP Market Intelligence: Stay up to date on MSP industry trends, competitor offerings, and evolving IT needs, positioning NinjaOne as a critical component of a partner’s technology stack.
About You
- MSP Expertise: You have experience managing MSP accounts, with a deep understanding of their business model, pricing structures, and service delivery challenges.
- Proven Sales & Growth Track Record: You’ve successfully expanded revenue within MSP partnerships, identified upsell/cross-sell opportunities, and helped partners scale their businesses
- Consultative Approach: You excel at understanding MSP needs and aligning IT solutions to drive their success.
- Exceptional Communication Skills: You can engage effectively with MSP owners, service managers, and technical teams, translating complex IT concepts into business value discussions
- Problem-Solver: You proactively address challenges, mitigate risks, and guide partners through service transformation initiatives.
- IT Industry Knowledge: Familiarity with MSP tools like RMM, PSA, and cybersecurity solutions is a strong plus.
- Bachelor’s Degree (Preferred): Or equivalent experience in IT, Business, or a related field.
- Proficiency in Salesforce & CRM Best Practices.
- If you’re passionate about helping MSPs optimize and grow their businesses through world-class IT solutions, we’d love to hear from you!
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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