As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
The candidate should have 10+ years of experience in modular furniture sales. Good knowledge of Hyderabad region would be an added advantage. Candidate experience in (in)directly leading and influencing co-workers and teams. Experience from retail, preferably home furnishing sector or B2B/ KAM Experience in planning, driving output and measuring performance (business and people) is preferred.
Candidates should have broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market and have a broad knowledge about key account management. They should also possess a broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news). Candidate should have experience in project management, analytical and numerical skills.
Candidates should be motivated by the IKEA culture and values and the unique IKEA ranges by increasing customer value and thinking customer first. Candidates should be energized by driving business growth and contributing to the overall success of IKEA through collaboration. Candidates should be passionate about understanding the behaviours of the many companies, their co- workers and clients and current Home Furnishing trends and life at work trends, about selling and following the customer journey to the end. Candidates should be motivated by working cross-functional and with many stakeholders.
The candidate should have the ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business, prioritise and make decisions with speed and simplicity. Candidate should have the ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward. Candidate should have strong collaboration, multi-tasking skills, negotiation and communication skills.
Locations: Madhya Pradesh (Indore/Bhopal), Chhattisgarh, Orissa/Kolkata, Guwahati
Candidate’s responsibilities would be to drive the business for large accounts in defined customer segment or geographic territory to create and sustain long-term profitable relations with customers to enable extraordinary growth. Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals. Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience. Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders. Build long-lasting relationships with local business community and actively spread awareness of IKEA as a brand and partner for business in the local market. Present and sell larger projects to the customers, stakeholder/management groups. Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance. Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors. Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader),Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design (HF&RD), Digital, Sustainability. Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion. Candidate will be responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues. Candidate would be responsible to lead after sales care for key account deals – follow up with help and information to secure long-term business relationships and excellent customer experience. Candidate would be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA. Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g., Home Solar, Energy Efficient Lighting).
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.
How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.
IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.
ABOUT INTER IKEA GROUP
The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.
• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.
• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.
• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
