Job Description

POSITION TITLE:
Key Account Manager - Logistics & Supply Chain

FUNCTION/DEPARTMENT:
Commercial

REPORTS TO:
Project Development & Corporate Accounts Manager

DIRECT REPORTS/Supervises:
N/A

Employment Type:
Permanent and Pensionable

Eligibility:
Kenyan nationals only

Industry:
Logistics & Supply Chain

JOB PURPOSE:
To provide a link between the company and key clients to enhance their satisfaction and retention

Working relationships:

INTERNAL

• Commercial team

• Airfreight manager

• HoDs

EXTERNAL

• Clients

Key Responsibilities

1. Analyze and profile client accounts based on performance, value and potential and generate periodic reports

2. Determine the crucial needs of key clients and ensure that they receive first-class customer care and service

3. Develop a strategy for managing key accounts and ensure its implementation

4. Conduct regular customer satisfaction surveys and make necessary improvements for key accounts

5. Develop pricing structures for key clients

6. Resolve disputes and maintain client relationships to promote client retention

7. Conduct account reviews

8. Analyze and adapt new strategies to react to changing business trends

9. Conduct client visits based on target prospects.

10. Generate weekly sales reports and submit to management

Requirements

Key Skills

• Communication

• Customer care

• Analytical

• Managerial

• Negotiation

• Networking

Experience

• Minimum of 5 years' experience as a Key Account Manager within the Logistics & Supply Chain industry.

Qualifications

• Bachelor's degree in Sales and Marketing

Personal Attributes

• Self driven

• Resilient

• Results oriented

• Integrity

• Interpersonal Relations

• Team Player

• Presentable

• Proactive

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives' of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry

HR & Recruiting

Company Size

51-200 employees

Headquarters

Nairobi, KE

Year Founded

2003

Website

cdl.africa

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