We are Neumann Kaffee Gruppe. And we love coffee.
For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.
We at Bernhard Rothfos Intercafé have always served our group as well as the coffee industry in Switzerland. We also avail our services to Spain, Portugal and further and share the procurement with other group members for those countries. Our objectives are to give excellent services to every customer by having a well trained, highly efficient and motivated trade, traffic and financing team.
We are certified as a Great Place to Work®, highlighting our strong culture of trust, collaboration, and respect. Discover here what our employees like best about our workplace.
For our group company, Bernard RothfosIntercaféAG , we are looking for a Key Account Manager - Green Coffee (f/m/d)
The position will be based in Zug.
Bernard RothfosIntercaféAG is a globally active company within the green coffee supply chain. With deep roots at origin and long-standing relationships with international customers, we connect producers and markets with a strong focus on quality, reliability, and partnership.
To further strengthen this connection, we are creating a new Key Account Manager role that will act as the central link between origin and our international large-scale customers, managing all relevant internal interfaces across trading,logistics, quality, and risk management.
Your role
As Key AccountManager,youact as the central coordination and integration pointfor selected international key accounts.You will build andmaintainlong-term relationships with strategic clients,act as the primary point of contact for key customers, ensuring high customer satisfaction,identifyinggrowth opportunities, and driving revenue through consultative sales and account development.
You will ensure that customer requirements are translated into internalprocesses, andconsistently delivered across the entire organization and supply chain. In doing so, you work in close alignment with the relevant expert functions, particularly trading, logistics, quality, food safety, sustainability, compliance, risk management, and finance to ensure that requirements are assessed appropriately, implemented effectively, and aligned with internal standards and regulatory expectations.
This role combines customer leadership,cross functional coordination,commercial acumen,internal stakeholder management, and a deep understanding of the coffee value chain from origin to destination.
Ensure that NKG operates as a coordinated network for global customers, delivering consistency, transparency, and reliability across origins.
Your responsibilities
Act as the primary interface between origin teams, international key customers, and internal functions
Manage and develop long-term relationships with strategically important global customers
Translate customer requirements into clear internal briefs and coordinate execution across:
- Trading and Sourcing;mainly connectingvertically integrated supply chainsin origin(NKG exporters) and clients
- Logistics and Supply Chain /BusinessExecution
- Quality, Food Safety, Sustainability, and Compliance
- Risk Managementand Finance
Identifybusiness opportunitiesfor the origin companies/profit centers
Monitor customer satisfaction and proactively resolve issues
Analyze market trends, competitor activities, and customer needs
Prepare and conduct customer meetings, presentations, and contract negotiations
Coordinate volumes, qualities, origins, timelines, and specifications from origin to customer
Ensure reliable delivery, transparency, and consistency throughout the entire order lifecycle
Proactivelyidentifyrisks, bottlenecks, and dependencies and drive solutions with stakeholders
Support contract execution, pricing logic, and change management throughout the season
Prepare customer-related analyses, performance reviews, and decision documents for management
Continuouslyimprovecross-functional collaboration and process efficiency
Your profile
Our staff appreciates
Have we sparked your interest?
We are pleased to receive your application documents.
Please get in touch with your first point of contact:
Anke Klus
Stockler is proud to be Brazilian and very pleased to be a member of Neumann Kaffee Gruppe, the world's leading green coffee service group.
WE COMBINE KNOWLEDGE, DEDICATION AND PASSION TO BECOME THE BEST GREEN COFFEE BUSINESS PARTNER IN BRAZIL.
Our main markets today are Europe, North America and Asia.
Over the last decades Stockler has always been one of the leading coffee exporters in Brazil.
Over the past years we have always been one of the top five in volume as well as in quality.
Our people and their individual expertise are the most important asset for our group’s success. We strive to increase diversity within our workforce and to maintain a working environment where all our colleagues feel valued and appreciated. The 2022 and 2023 reports of data transparency has been released and they are avaiable on the company's website.
For more information, click on the link below.
Website: https://stocklerltda.com.br/
