Job Description

Job Purpose:

To attract, manage and develop Emarat’s Retail Fuel business by delivering prompt and efficient fuel sales & services to Emarat’s key accounts with the objective of optimizing sales and revenue inline with the organization’s strategic priorities and goals.

Core Responsibilities:

• Develop and execute a strategic plan for managing and growing a portfolio of key accounts in the oil and gas sector, focusing on long-term value creation for retail fuel.

• Develop the marketing and promotion plans of EMARAT’s Retail Fuel solutions and stations which meets the UAE approved standards to existing and potential customers.

• Lead the exploration of new business opportunities; signs-up new locations, prepares agreements and sales reports within level of authority.

• Understand Retail Fuel requirements by the public, challenges, and business objectives to offer customized solutions.

• Serve as the main point of contact between key clients and the company, maintaining close communication to ensure client satisfaction.

• Monitor and evaluate Retail Fuel performance, making recommendations for improvements based on operational data and customer feedback.

• Lead the collaboration between service and operations teams to ensure client needs are met efficiently.

• Lead the implementation of Retail Fuel solutions, ensuring projects are delivered on time, within budget, and meet customer specifications.

• Develop strategies to effectively achieve / retain market leadership position.

• Identify potential risks to key client relationships, contract renewals, or project timelines, and develop mitigation plans to address these challenges.

Business Development:

• Lead generation for segments including Bulk contracted as well as opportunistic adhoc spot deals, Target long term contracted customers requiring comprehensive fuel solutions and providing them with infrastructure and assets.

• Meet annual volumes and gross profit targets.

• Collect outstanding dues from customers.

• Enhance market share through strategic initiatives.

• Expand territory reach.

• Gather market intelligence on products and services offered by competitors.

• Ensure proper maintenance of equipment at sites and asset tracking.

• Manage relationships with key government and corporate fuel accounts.

• Represent the company in areas of operational importance.

Reporting:

• Gather market intelligence on products and services offered by competitors.

• Monitor equipment maintenance and asset tracking.

• Provide regular reports on performance metrics related to sales, dues collection, market share, and territory expansion possibilities.

Administration:

• Monitors the receivables and ensures they stay within the agreed terms and conditions; escalates issues to Line Manager when necessary.

• Gather market intelligence on products and services offered by competitors.

• Liaises with the maintenance teams and customers to resolve special requirements and problems related to products and services in order to maintain custom and loyalty with Emarat.

Stakeholder Management:

• Build and maintain effective relationships with key government and corporate fuel accounts.

• Act as a representative of the company in matters of operational significance

• Works effectively, proactively and with urgency across EMARAT and externally to ensure the delivery of joint services/results that meet EMARAT’s interests, and for knowledge sharing

Quality & Excellence Management:

• Administer the development and implementation of Retail operation quality standards and excellence initiatives, contributing to alignment with Emarat's goals and enhancing a culture of continuous

improvement.

• Assess progress and performance against set KPIs to help ensure monthly and annual targets are achieved and determine areas for corrective actions as needed.

• Communicate compliance with labor laws and regulations during the preparation of audit reports, while obtaining knowledge of best practices and legal requirements in the UAE.

Qualifications and Experience:

• Bachelor’s degree in business administration, Engineering, Supply Chain, or a related field

Experience:

• Minimum of 6 years of experience in related field

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.