Job Description

Key Account Manager f/m

Location : Berlin, Germany

Sharingbox builds advanced photo and video solutions that power brand experiences worldwide. As part of DNP Group—a global technology leader with 40,000 + employees, 48 production sites, and US$9.2 billion in annual revenue—we combine startup agility with the resources and stability of an enterprise that has been innovating for nearly 150 years. Since 2006, we have delivered projects in more than 20 countries for leading brands, transforming activations into engaging visual moments.

Main Mission

As Key Account Manager, you will be responsible for managing and growing relationships with our most strategic clients, develop long-term partnerships. You will act as the primary point of contact, ensuring client satisfaction, identifying new business opportunities, and driving revenue growth. This role requires a mix of strategic thinking, commercial acumen, and excellent interpersonal skills.

Responsibilities and Activities

• Develop and maintain strong and long-term relationships with key clients, understanding their business needs and objectives.
• Act as the main point of contact for assigned existing and prospect accounts, ensuring timely and effective communication.
• Identify upselling and cross-selling opportunities worldwide to maximize account value.
• Coordinate with operations, product, and finance teams to deliver seamless client experiences.
• Prepare and present proposals, quotations, and business reviews.
• Monitor account performance, track KPIs, and report results with a business review to senior management.
• Resolve client issues proactively and ensure high levels of satisfaction.
• Negotiate complex contracts agreements and renewals in alignment with company policies.
• Stay informed about market trends, competitor activities, and industry developments.
• Contribute to strategic account planning and forecasting.
• Be responsible of the global satisfaction of the clients.

The above duties are not limited or exhaustive. They may change depending on the needs of the company, the skills of the Job and developments in the role.

Profile Required

Education: Business School or equivalent, Master level preferred.

Experience: 7-10 years in account management on strategic sales, or client services, ideally in B2B or experiential marketing environments.

Technical Skills:

• Strong negotiation and contract structuring skills.
• Ability to build and present financial proposals with ROI analysis and business case development.
• Proficiency with CRM tools (e.g., Dynamics 365, Salesforce, or similar platforms).
• Ability to analyze account data and generate actionable insights for portfolio growth.
• Identify the development strategy for your portfolio. Experience designing account development strategies and multi-year business plans.
• Capacity to manage complex, long-term client engagements.
• Understanding brand activation and experiential marketing is a plus.

Soft Skills:

• Strong communication skills: convey strategy, updates, and expectations clearly to C-level clients and internal stakeholders.
• Client-oriented mindset with a proactive approach. Client-focused mindset with proactive problem-solving approach.
• Assertiveness in driving strategic decisions while maintaining executive relationships.Ability to manage multiple priorities under pressure.
• Team leadership: coordinate cross-functional teams to deliver client outcomes
• Fluent in english and german(written, spoken and read);