Job Description

Are you a relationship-driven professional with a passion for account management and client service? A well-established company specialising in employee financial wellness solutions is looking for a Key Account Manager to join their team in Centurion, Lyttelton

About the Role:

As the Key Account Manager, you'll be the primary point of contact for a portfolio of high-value corporate clients. Your role will involve managing relationships, ensuring client satisfaction, and identifying opportunities to grow existing accounts. You will also act as a strategic partner between internal teams and clients.

Key Responsibilities:

• Develop and maintain trusted client relationships

• Serve as the lead contact for all key accounts

• Oversee the successful delivery of solutions and services to clients

• Drive retention and growth through excellent service and strategic upselling

• Resolve client issues efficiently and maintain high client satisfaction

• Collaborate with internal departments to align service delivery with client expectations

• Monitor performance and report on account metrics and feedback

Minimum Requirements:

• Minimum of 3 years experience as a Key Account Manager,

  Client Relationship Manager, or similar role
• Experience within a corporate services, HR, financial services, or employee solutions environment is highly advantageous

• Proficiency in CRM software (e.g. Salesforce, HubSpot)

• Strong interpersonal, negotiation, and communication skills

• Strong problem-solving ability and attention to detail

• Matric (essential); a diploma or degree in Business, Marketing, or related field is preferred
• Must be based in Gauteng