Job Description

As Marqeta’s Key Account Manager, you will partner with a cross-functional team and manage one of our global strategic accounts. You will bring a strong track record of growth and deep relationship-building experience to provide exceptional client service, uncover revenue-generating opportunities and workable solutions to your customers. You persistently explore and uncover the business needs of your customer to understand how our product offerings can grow their business.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!

The Impact You'll Have

This role performs a range of strategically essential activities - here are a few of them:

• Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them.
• FinTech Guru:You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• Curious Questioner Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.

Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.

Who You Are

• 10+ years of commercial account management experience
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Hands-on experience in negotiating contracts, pricing models and renewals
• Extensive knowledge in fintech, banking, payments and money movement

Key Skills And Competencies

• Proven experience growing and scaling strategic or enterprise accounts
• Proven track record of managing global customers with multi-region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organisation
• Experience leading business reviews and using data-driven strategies to make informed decisions
• Experience in Acquiring, Card Issuing or Processing.

Nice-To-Haves

• BNPL experience

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Presentation Round to team
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…