Job Description

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

YOU WILL VIBE WITH US

We are seeking a Key Account Manager eCommerce to join our Merchant Benefits team

In this role, you will be responsible for managing and strengthening strategic commercial relationships with key Online Partners in Belgium and Luxembourg, including meal delivery platforms, pure players, payment service providers, and online webshops.

Your primary mission is to drive business growth in our Online Channel by establishing, developing and maintaining strong partnerships with merchants that accept Edenred’s benefit solutions.

Our portfolio includes collaborations with major Retailers in both in‑home and out‑of‑home environments, as well as well‑known global and local Chains operating online sales channels.

You will also play a key role in supporting merchants throughout their digital journey. Your expertise in e‑commerce and omnichannel environments, marketing campaigns and digital payment flows, allows you to guide partners in adopting innovative payment solutions and optimizing the overall user experience.

Working closely with internal cross-departmental teams, you will ensure that each partnership becomes a long‑term, strategic collaboration that maximizes value for both the merchant partner and Edenred.

More specifically, you will be responsible for:

• Building strategic Accounts and Online Channel plans in collaboration with the Merchant Director

• Cultivating multi-stakeholder relationship with key partners

• Assessing the needs & business drivers of specific Online Partners and translate insights into tailored annual business plans that optimize partner visibility, shopper traffic, and turnover

• Cross-selling our solutions among existing partners across both geographies

• Driving the innovation agenda

• Negotiating new and existing agreements to establish sustainable long-term partnerships

• Monitoring execution and implementation, intervene internally as SPOC, to ensure excellent operational execution

• Analyzing data and leverage trends to accelerate growth

• Understanding the broader market dynamics, trends in shopper behavior and user preferences to secure growth and maintain a competitive edge

• Accelerating the journey from transactional collaborations towards true partnerships with strategic retailers and chains

• Working in close collaboration with the Marketing Go To Market & Communication, Finance, Data, IT & Support teams to ensure delivery of our strategic growth agenda

• Collaborating with the Business Line’s Centre of Excellence and becoming an active member of the Global Merchant Expert community

WE WILL VIBE WITH YOU

• You hold a bachelor’s degree

• You have a minimum of 5 years’ experience in Sales and have at least successfully managed an online Chain, Retailer or Meal Delivery Platform in Belgium or Luxemburg

• You are a results-driven manager and aim for high performance, with a track record of overachieving targets whilst building long-term partnership with retailers

• You have strong analytical skills and have experience in data driven sales

• You approach challenges with a solution‑driven attitude and help guide others towards actionable outcomes

• You are a skilled negotiator, an excellent relation builder and hands-on sales professional

• You have a strong experience in building strategic (account) plans

• You are passioned by technology, digital marketing, media and consumer trends

• You have an affinity with innovations and a genuine interest in Artificial Intelligence

• Your speak and write fluently French and Dutch You have at least a professional level in English

• Experience in (performance) marketing or as digital campaign manager is a plus

• Knowledge of a CRM, Power BI and other solutions is advantageous

• You are a true team player and an expert in communication

START DATE

ASAP

OTHER INFORMATION

• You report directly to the BeLux Merchant Director

• A stimulating position within a growing dynamic organization that focuses on technological innovation to enhance the purchasing power of employees.

• Permanent contract (38 hours/week)

• Location: Brussels (Auderghem)

• You receive a competitive salary package, including a performance-based bonus with the possibility to overachieve

• You are also covered with hospitalization and ambulatory care insurance (with the option to extend it to your family)

• Your package includes a car or a mobility budget, depending on what you prefer.

• You benefit from all Edenred-solutions, such as Benefit vouchers (Edenred Meal, Eco, Gift, Sport&Culture) and Edenred Engagement (including Edenred Discounts, Wellbeing, …).

• The opportunity to work remotely up to 2 days a week with your manager's approval, including a homeworking allowance of 115€

Apply now and Vibe with Us!