Job Description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Chinese Speaking Key Account Manager to join our team in Zambia. In this role, you will be responsible for Leading and developing a high-performing, customer-focused team.
Ensuring first-priority management of Chinese accounts in Zambia, while overseeing all other Chinese accounts in Southern Africa.

Your main duties shall include;

• Acting as the senior liaison for all Chinese clients in the Region, maintaining daily contact and providing world-class service and responsiveness.
• Functioning as the key link between Operations and the Administration teams for all Chinese accounts, facilitating seamless information and workflow.
• Ensuring that best-in-class services and solutions are consistently delivered to Chinese clients, proactively identifying opportunities for improvement.
• Supporting commercial development by proposing additional services to Chinese clients and preparing tailored proposals as needed.
• Oversee all Chinese client relationships within Zambia and the DRC as the top priority, ensuring market-leading service and support.
• Daily interaction with Chinese clients—establish professional, culturally sensitive communications, and rapidly respond to client needs.
• Extending service coverage to all Chinese customer accounts in Southern Africa, providing remote and on-site support as required.
• Acting as the main conduit for information and coordination between Operations and Admin teams for all Chinese accounts.
• Review, validate, and ensure the accuracy of all invoices, reports, and service documentation for Chinese clients—strict adherence to quality and compliance standards.
• Supporting commercial aims: identify, develop, and propose incremental and value-adding services to Chinese clients; draft and present specific commercial proposals based on client needs or emerging opportunities.
• Nurture relationships to secure ongoing business opportunities and foster client satisfaction.
• Collect, analyse, and report management information on performance, delivery, and opportunities related to Chinese accounts in the region.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight in this role, you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Required Competencies

• Demonstrated experience managing key Chinese client accounts, ideally in Zambia, DRC Congo or wider Southern Africa.
• Proficiency in Chinese (Mandarin) or substantial history of working with Chinese business clients is a strong advantage.
• Track record in cross-functional team leadership and operational coordination.
• Strong commercial acumen, including experience developing service proposals and achieving revenue growth.
• Meticulous attention to detail in service delivery and client documentation.
• Excellent communication skills and cultural awareness.
• Having a good knowledge of Microsoft applications such as Excel, PowerPoint, etc.

Required Work Experience

• 2 to 3 years of hands-on experience in sales and/or account management.

Required Qualifications

• A degree in Business Administration, Marketing, Communications, or Sales.
• Professional certifications in sales management or key account management will be an added advantage
• Speak and write fluently in English and Chinese. French as well being an advantage.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.