Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

Australia & New Zealand Growth

As Jellycat continues its journey around the globe, an exciting new chapter is unfolding across Australia and New Zealand. These vibrant and creative markets represent an incredible opportunity to introduce even more people to our world of whimsy, softness and imagination. Building our presence in ANZ for the very first time means bringing together talented individuals who share our passion for creating joyful experiences and meaningful connections. As our community grows, we are looking for people who can help nurture our culture, champion our values and play a part in shaping the future of Jellycat in this special corner of the world.

We are looking for an experienced Key Account Manager to support the continued growth of our key accounts portfolio across the Australia and New Zealand market. You will take ownership of a portfolio of strategic customer accounts, driving sustainable growth, strengthening client partnerships, and identifying new commercial opportunities. Working closely with the Commercial Team and Country Manager, you will play a key role in delivering our commercial strategy across the region. Regular travel within Australia and New Zealand is required.

You'll be

• Owning and developing a portfolio of key accounts across the ANZ market.
• Building strong, long-term relationships with customers as their primary commercial contact.
• Creating and delivering tailored account plans aligned to wider business objectives.
• Identifying opportunities to grow revenue, increase market presence, and strengthen account performance.
• Managing customer enquiries and commercial opportunities in a proactive and timely manner.
• Collaborating with internal teams across marketing, logistics, finance, and customer service to deliver an excellent customer experience.
• Visiting stores, conducting range reviews, and supporting customers in the field.
• Representing Jellycat at trade shows and following up on new business opportunities generated through events.
• Monitoring market trends and customer needs to recommend relevant product assortments and commercial actions.
• Maintaining accurate account records, tracking orders, and providing regular performance updates to management.

You'll have

• Previous Key Account Management experience managing wholesale accounts for premium consumer brands, with experience in luxury sectors advantageous.
• Proven success managing and developing a portfolio of customer accounts.
• A track record of driving sustainable sales growth within a territory or account base.
• Strong commercial awareness and the confidence to make informed business decisions.
• Excellent relationship-building and stakeholder management skills.
• A highly organised approach with strong attention to detail and accuracy.
• The ability to work effectively across multiple business functions and priorities.
• Clear and concise communication skills, both written and verbal.
• Proficiency in Microsoft Excel and PowerPoint.
• An appreciation for the Jellycat brand and the ability to communicate in a manner aligned with its tone and style.