Job Description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about building strong client relationships and delivering exceptional service?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for Key Account Manager to join our supportive, purpose-driven team in Sydney or Newcastle on a permanent, full-time basis.

This is an exciting opportunity to manage a portfolio of large state-based employers and national personal injury accounts across multiple managed fund jurisdictions and self-insurance schemes.

You'll take ownership of key employer relationships, with a strong focus on portfolio retention, client satisfaction and identifying opportunities for growth. Working closely with internal operational teams, brokers and intermediaries, you'll provide specialist workers compensation support, help clients navigate legislative changes and drive service improvements that deliver positive outcomes.

What You’ll Be Doing

• Building and maintaining strong relationships with key clients, employers, brokers and intermediaries, ensuring their needs and expectations are met.
• Developing and implementing client service plans, coordinating service delivery, employer training and technical support.
• Monitoring claims performance and working with operational teams to address issues, resolve complaints and identify opportunities for improvement.
• Supporting portfolio retention and business growth through strong stakeholder relationships and identifying opportunities to enhance client services.
• Preparing executive reviews, tenders and proposals, and presenting to industry representatives, intermediaries and clients.
• Providing specialist technical advice on workers compensation matters, including legislative changes, while identifying opportunities for continuous improvement and innovation.

What We’re Looking For

It's important that you're a relationship-focused professional who can confidently manage key client relationships, understand complex workers compensation arrangements and work collaboratively to achieve positive outcomes. Do you have…

• Relevant experience in workers compensation, personal injury or account management.
• Demonstrated experience in business development or national account management within a fast-paced business environment.
• Experience across multiple workers compensation jurisdictions or self-insurance schemes will be highly regarded.
• A strong understanding of workers compensation legislation and regulations, particularly across NSW, Victoria and/or South Australia.
• Excellent analytical, presentation and communication skills, with the ability to engage confidently with senior stakeholders.
• Strong relationship management skills and the ability to influence and collaborate with a range of internal and external stakeholders.
• A current Australian driver's licence.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.