Job Description

Requisition ID: 950151

Store #: E04006 Customer Engagement - Field US

Position:Full-Time

Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

Reporting directly to the Sr. Director – National Accounts Sales, the Strategic Account Manager (SAM) is responsible for driving revenue growth, technology adoption, profitability, and retention across assigned strategic and national accounts. This role manages complex, multi-location customer relationships, identifies new business opportunities, negotiates commercial agreements, and develops long-term partnerships that maximize utilization of Helix platforms and services.

The SAM serves as primary customer contact, leading strategic business reviews, performance optimization, and cross-functional initiatives to deliver measurable business outcomes. Success requires strong commercial acumen, consultative selling capabilities, and the ability to influence senior-level stakeholders. Travel of 15–25%, including overnight travel, is required.

MAJOR DUTIES AND RESPONSIBILITIES

• Achieve assigned sales, revenue, profitability, retention, and account growth objectives through strategic account management.
• Develop and execute account plans to expand technology adoption, increase utilization, and identify new business opportunities.
• Build and maintain relationships with key decisionmakers, executives, and stakeholders across complex, multi-location accounts.
• Lead customer business reviews, presenting performance analytics, optimization opportunities, strategic objectives, and improvement plans.
• Negotiate pricing, contractual agreements, and commercial partnerships to support profitable, sustainable growth.
• Monitor account performance, sales pipelines, KPIs, and progress toward established business objectives.
• Identify retention risks, resolve escalated customer concerns, and coordinate cross-functional solutions.
• Partner with Product, Technical Support, Sales, and Operations to support onboarding, training, integrations, and ongoing customer success.
• Collaborate with National Accounts, EOA Key Accounts, OOGP, and other EssilorLuxottica teams to align commercial strategies and maximize customer opportunities.
• Conduct annual in-person visits with top strategic accounts and monthly business acquisition reviews with leadership.
• Recommend account growth, acquisition, and retention strategies based on market dynamics and customer performance.
• Represent customer needs and business opportunities in leadership discussions and strategic planning.
• Maintain accurate documentation of customer interactions, contractual commitments, account activities, and sales forecasts.
• Participate in industry conferences, trade shows, customer meetings, and other business activities as required.
• Perform additional duties as assigned.

BASIC QUALIFICATIONS

• Bachelor’s degree in business administration or equivalent professional experience.
• Minimum three years of experience in strategic account management, key account sales, or related commercial roles.
• Experience developing business plans, managing major customer relationships, and executing growth strategies.
• Strong knowledge of the eyecare industry, technology solutions, or related sales environments.
• Demonstrated negotiation, relationship management, communication, and analytical skills.
• Understanding of financial principles, pricing strategies, and P&L drivers.
• Proficiency in CRM systems, Microsoft Office, and sales reporting tools.
• Ability to manage competing priorities, exercise sound judgment, and deliver results.

PREFERRED QUALIFICATIONS

• Previous sales leadership or national account management experience.
• Experience managing enterprise-level, multi-location customer relationships.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.