Job Description
We are looking for a relationship-driven and commercially minded Key Account Manager to strengthen client partnerships, drive business retention, and unlock growth opportunities across our key accounts. This role is perfect for someone who enjoys building long-term client relationships, identifying business opportunities, and becoming a trusted advisor to clients.
Key Responsibilities:
- Become the main point of contact for key clients and maintain strong long-term relationships
- Manage client communications, updates, reports, invoicing, and issue resolution
- Drive client retention through renewals, upselling, and cross-selling opportunities
- Participate in tenders and support new business opportunities
- Gather market insights, client feedback, and competitor intelligence to support business growth
- Collaborate closely with Operations, Sales, Marketing, and Finance teams to ensure smooth project execution and client satisfaction
- Monitor client activity, contract renewals, and support improvements in sales & invoicing systems
- Reporting and Analysis: Organize Client Satisfaction surveys and monitor results
Qualifications:
- Minimum 3 years of experience in Key Account Management, Sales, or Client Relationship Management
- Bachelor’s degree in any relevant field
- Strong communication, negotiation, and relationship-building skills
- Commercially driven with strong problem-solving ability
- Experience handling corporate/B2B clients
- Organized, detail-oriented, and able to manage multiple priorities
- Proactive, collaborative, and customer-focused mindset
- Fluent in Bahasa Indonesia and English is a must
If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!
PT Integrity Indonesia is an equal opportunity employer.
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Integrity Indonesia is a foreign investment company that has operated for 25 years in Indonesia. Our business is to provide services related to the prevention, detection and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.
As a rapidly expanding company with a robust and diverse portfolio of services, PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.
