Job Description

About the Role:

We have a current opening for a Key Account Manager and are actively reviewing applications.

As they Key Account Manager, you will take the lead in managing a high-impact International Key Account (IKA), owning the strategy and execution needed to deliver against ambitious sales and profit targets. In this role, you’ll bring Ferrero Caribe’s in-store vision to life—leading negotiations and ensuring best-in-class execution across product listings, distribution, shelf presence, checkout visibility, and cross-merchandising. You’ll play a key role in translating the Marketing and Trade Calendar into compelling, in-store visibility that drives results.

Success in this role comes from your ability to build strong, trusted relationships with key customer stakeholders—from Buyers and Category Managers to Replenishment and Finance—positioning yourself as a strategic partner who influences and delivers.

This position is hybrid, reports to the Puerto Rico Sales Director and will be based in our Puerto Rico offices in Guaynabo, PR.

Main Responsibilities:

• Own the development and delivery of annual sales targets by brand/SKU and trade promotion plans, aligned with overall operating plan and profit objectives.
• Lead day-to-day management of key accounts, driving execution of commercial agreements including assortment, pricing, promotions, and in-store visibility.
• Build and present annual account plans, ensuring timely delivery and alignment with broader commercial strategy.
• Plan and confirm trade promotions in advance, ensuring effective execution and coordination across teams.
• Partner cross-functionally to support forecasting processes and improve forecast accuracy through data-driven insights.
• Ensure compliance with freshness and quality standards, proactively managing product rotation and executing freshness initiatives.
• Drive in-store excellence by developing and executing visibility plans, optimizing shelf presence, and implementing best-in-class merchandising standards.
• Communicate key account plans and agreements clearly to internal sales teams to enable flawless execution in market.
• Manage trade investment across multiple promotional mechanics, ensuring alignment with budget and effective spend tracking.
• Conduct regular store and customer visits to monitor performance, strengthen relationships, and identify growth opportunities (20% travel for trade visits or apprx ~1 day/week)
• Take on additional responsibilities as needed to support business priorities.

About You:

• Bachelor’s degree required; Business, Marketing, or related field preferred
• 4–7 years of experience in Key Account Management or B2B sales, ideally within CPG/retail
• Proven ability to manage large accounts and deliver against sales and profitability targets
• Strong skills in:
  • Customer relationship management and stakeholder influence
  • Negotiation and joint business planning
  • In-store execution, merchandising, and retail fundamentals
  • Order management, forecasting, and supply chain coordination
  • Space/category management and shelf optimization
  • Budget management and trade investment analysis
• Data-driven with experience using Circana/IRI and retailer platforms (e.g., Walmart Supplier One, Scintilla, Supplier Net)
• Advanced proficiency in Excel, PowerPoint, and Word
• Fully bilingual in English and Spanish (written and verbal)

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

Our Benefits & Perks:

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About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
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Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.