Job Description

Reference No: 3187

Office Type:

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Key Account Manager – Trusted Advisor with Strong Upsell & Business Development Skills

Zalaris – Empowering People. Delivering Solutions.
Do you enjoy building long-term customer relationships, navigating international environments, and uncovering new value within existing accounts?
Zalaris is looking for Key Account Managers who combine excellent customer partnership skills with a proactive commercial mindset to drive growth within our HR & Payroll Managed Services portfolio.

As a Key Account Manager at Zalaris, you take responsibility for the full customer lifecycle — from onboarding handover through ongoing collaboration and renewal.
You act as a trusted partner for HR leaders, ensuring high-quality service delivery and spotting opportunities for improvement and upsell.

You will work closely with our Service Delivery teams, HR specialists, consultants, and internal stakeholders to ensure customers receive consistent value and a seamless experience across all touchpoints.

Your Responsibilities

• Manage key customer relationships and ensure satisfaction throughout the contract lifecycle
• Lead renewals, upsell, cross-sale, and expansion opportunities
• Facilitate regular governance and operational meetings to ensure alignment and execution
• Act as the main point of contact for your customers, providing guidance and support
• Identify issues, improvement areas, and business opportunities that deliver measurable customer value
• Develop opportunities and maintain an active, healthy commercial pipeline
• Champion customer needs internally and coordinate across the matrix organization to drive outcomes
  

Your Experience and Skills

• Experience as a key account manager in complex or international environments
• Strong commercial mindset with proven success in upsell, renewals, and account development
• Fluent in English and the Nordic language of your primary market
• Understanding of HRM services such as Payroll, Time & Attendance, Workforce Management, Travel & Expense, or HCM platforms (Workday, SuccessFactors, Oracle)
• Experience with Managed Services or Outsourcing (multi-country experience is a plus)
• Ability to communicate confidently with senior HR stakeholders
• Strong analytical and advisory abilities — able to structure issues and build customer-focused recommendations
• Excellent communication and facilitation skills
• Proactive, solution-oriented attitude with ownership for customer success
• Bonus: Experience from management consulting and proficiency in PowerPoint, Excel, CRM systems, Power BI, or AI tools

Why Zalaris?

• Join a fast-growing, entrepreneurial company shaping the future of HR & Payroll services across Europe.
• Work with major global brands delivering high-impact solutions.
• Influence strategic decision-making at the customer’s highest levels.
• Experience a culture built on trust, innovation, accountability, and collaboration.

If you want to make a difference, grow with your customers, and help transform HR in global organizations — we want to hear from you.

Apply now and become the trusted advisors our customers rely on.

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris