Boardroom Appointments - Global Human and Talent Capital

Key Account Manager

Boardroom Appointments - Global Human and Talent Capital  •  South Africa (Onsite)  •  2 months ago
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Job Description

Minimum Requirements:

  • Matric
  • Bachelors Degree, preferably in Business, Marketing, Finance or related discipline is preferred
  • Knowledge: Must be able to offer end-to-end Supply Chain Solutions
  • Experience: 5 years Industry related experience 

Responsibilities:

  • Manage the key accounts effectively through multi-level customer contact
  • Set annual budgets for Key Accounts in line with company budget
  • Act as company's main entry point for nominated key accounts
  • Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges / opportunities, strategic expectation)
  • Develop the company's market share and profitability through customers operations across the network
  • Develop and implement the customer business plan
  • Review company's performance and quality indicators with the customer
  • Coordinate customer business plan through Global and Regional teams across the network
  • Lead direct sales / growth / retention actions with identified customers
  • Define operational and pricing procedures and implement with relevant front, middle and back-office teams
  • Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team:
  • Lead monthly Customer Performance Reviews
  • Assist CBS with KPI analysis and reporting
  • Assist CBS with Financial analysis
  • Monthly / Weekly Internal Business Reporting:
  • Report on weekly activities in CRM
  • Track actual Gross Margin per client vs Budget
  • Explain increase / decrease in Gross Margin
  • Identify account growth opportunities
  • Clients under threat:
  • Identify and explain clients under threat
  • Lost business:
  • Identify and explain lost business
  • Day to day account management:
  • Support with operational query resolution
  • Support with collecting outstanding payments from allocated client base
  • Tenders / RFQs / Estimate requests:
  • Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
  • Lead tenders and participate in sign-off with respective Middle Office parties
  • Participate in the design and presentation of tenders to customers with support from the necessary departments
  • New / Extension business:
  • Identify new business and / or extension business opportunities within existing or prospective customer base 
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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