Client Relationship Management

• 
  Serve
  as the primary point of contact for key clients, ensuring long-term
  satisfaction and retention.
• 
  Build
  and maintain strong, trust-based relationships with client stakeholders,
  including technical and business teams.
• 
  Understand
  clients' business goals, technical requirements, and challenges to
  recommend appropriate solutions.

Account Growth & Strategy

• 
  Identify
  opportunities for upselling, cross selling, and new solution adoption
  within existing accounts.
• 
  Develop
  and execute strategic account plans to meet revenue and growth targets.
• 
  Conduct
  periodic business reviews with clients to ensure continuous value
  delivery.

Project Coordination & Delivery Oversight

• 
  Collaborate
  closely with internal engineering, product, and delivery teams to ensure
  successful project execution.
• 
  Translate
  client needs into actionable technical requirements for development teams.
• 
  Monitor
  project progress, address issues proactively, and ensure timely delivery
  of milestones.

Technical Understanding

• 
  Leverage
  software development knowledge to engage in technical discussions with
  clients and internal teams.
• 
  Provide
  insights on feasibility, timelines, technology stacks, and solution
  architectures when required.
• 
  Act
  as a bridge between technical and non‑technical stakeholders.

Issue Resolution & Support

• 
  Handle
  escalations efficiently and ensure quick resolution of client concerns.
• 
  Provide
  ongoing post‑delivery support and ensure continuous alignment with client
  expectations.

Requirements

Technical Skills

• 
  Bachelor’s/Master’s
  degree in Computer Science, IT, Engineering, or related field.
• 
  Minimum
  5 years of experience
  in software development or technical account
  management roles.
• 
  Solid
  understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile
  apps), and agile methodologies.
• 
  Ability
  to translate complex technical concepts into understandable business
  language.

Soft Skills

• 
  Excellent
  communication and presentation abilities.
• 
  Strong
  negotiation, client management, and interpersonal skills.
• 
  Proven
  ability to manage multiple accounts and priorities simultaneously.
• 
  Analytical
  mindset with strong problem-solving skills.

Preferred Qualifications

• 
  Prior
  experience in IT services, SaaS, or product-based environments.
• 
  Experience
  dealing with enterprise-level clients.
• 
  Understanding
  of project management tools and CRM platforms.

Benefits

• 
  Opportunity
  to work closely with top-tier clients and cutting-edge technology teams.
• 
  Collaborative,
  innovative, and growth-driven environment.
• 
  Competitive
  compensation and performance-based incentives.