Job Description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

The Customer and Product team is the bridge between customer engagement and product innovation. Our mission? Build strong partnerships with retailers and deliver smart, scalable solutions that create real value.

From key account management to product development, we combine deep customer insight with commercial expertise to shape a portfolio that meets market needs and drives growth. We work closely with retailers to understand priorities, co-create tailored solutions, and ensure seamless delivery of contracted services.

By blending strategy, collaboration, and execution, we unlock new opportunities, improve profitability, and deliver measurable impact for our customers and our business.

Your role

As a Key Account Manager, you’ll strengthen strategic partnerships with our Retailer network to unlock growth and deliver value. You’ll identify opportunities to expand product adoption, improve profitability, and create tailored solutions that meet evolving customer needs. This role calls for a mix of relationship-building, commercial insight, and cross-functional leadership to drive outcomes and deliver measurable impact. As part of your role you will be responsible for;

Strategic Account Management

• Own, and have complete knowledge of the Retailer contract to ensure all required contracted deliverables are provided in the times stipulated.
• Develop and execute strategic account plans that align with both the Retailer’s and our business objectives.
• Build and maintain trusted relationships across multiple levels and functions within the Retailer’s organisation.
• Act as the voice of the customer internally, advocating for their needs while balancing commercial outcomes.

Operational Excellence & Delivery Oversight

• Ensure delivery of contracted services and programs, proactively managing risks and resolving issues.
• Lead internal cadence meetings to track performance, escalate blockers, and ensure alignment across delivery teams.
• Oversee the preparation and delivery of proposals, presentations, and performance reviews with Retailers.
• Promote a safe and healthy work environment and contribute to the continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures.

Commercial Growth & Profitability

• Identify and pursue opportunities to cross-sell and up-sell products and services to existing Retailers.
• Drive improvements in customer profitability through tailored commercial strategies, pricing optimisation, and cost-to-serve reduction initiatives.
• Collaborate with Product and Operational teams to co-create value propositions and experiences that resonate with Retailer needs.

Qualifications

What You’ll Bring

• Tertiary qualifications in Business, Commerce, Marketing or related field (preferred)
• 5+ years in a similar role within energy or a complex, regulated services environment
• Proven success in key account or client relationship management, ideally B2B
• Experience driving account growth through strategic, solutions-based selling
• Strong understanding of contract management and SLAs
• Commercial acumen with ability to interpret financials and develop growth strategies
• Proficient in CRM tools (Microsoft Dynamics preferred), Power BI, and MS Office
• Knowledge of customer lifecycle management (onboarding, retention, expansion)

Skills That Set You Apart

• Trusted relationship builder with strong influencing skills
• Strategic thinker with a focus on execution and outcomes
• Clear communicator, confident presenting to senior stakeholders
• Proactive problem solver with a solutions mindset
• Collaborative team player across product, operations, and delivery
• Adaptable and comfortable with change
• Deeply customer-focused with a commercial lens

Additional Information

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.

Sound exciting? Apply now and be part of a team that's shaping the future of energy.