Job Description

Indodana (PT Artha Dana Teknologi) is a OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Our team has combined over 25 years of experience in world class financials, technology and payment companies, such as SoFi, LendingClub, Microsoft, Google, Bank Permata, and DOKU. Together, we are working hard to provide our borrowers with accessible loans and our investors with attractive returns.

Key responsibility :

Maintain Online Merchants & Drive Strategic Project

1. Client Support:

• Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
• Build and maintain strong, long-term relationships with key client contacts.
• Understand client objectives, challenges, and requirements.

2. Account Management:

• Assist in the development and execution of strategic account plans in collaboration with the Business Development Team.
• Monitor account performance and ensure contract deliverab
• Track and report on key account metrics and KPIs.

3. Cross-functional Collaboration:

• Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
• Facilitate communication and information flow between clients and the company.

4. Problem Resolution:

• Proactively identify and address any issues or challenges that may arise within key accounts.
• Work with the Merchant Support team to find timely and effective solutions.

5. Documentation and Reporting:

• Maintain accurate and up-to-date records of key account interactions and transactions.
• Generate regular reports on account activities, revenue, and growth opportunities.

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
• 1-3 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
• Impeccable communication, interpersonal, and negotiation skills.
• Fluency in English and Bahasa.
• Outstanding execution skills coupled with analytical capabilities and attention to detail.
• Ability to plan, work to a structured timetable, and be focused on deliverables.
• Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
• A self-starter, able to work independently and as part of a team.
• Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.