Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model

Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Key Account Executive (KAE)

Important:

Own transportation and availability to travel required.

Role Purpose

Own and grow a portfolio of strategic accounts by combining hands-on commercial execution with strategic partnership building. The KAE co-creates Joint Business Plans (JBP), champions digital, operational, and sustainability value levers, and serves as the voice of the customer to orchestrate internal delivery. The role drives a consultative, data-driven relationship—anticipating needs, identifying opportunities, and converting insights into measurable outcomes in revenue, profitability, and customer experience.

Key Responsibilities

Account Ownership & Growth Execution:

• Own daily customer relationship management and commercial execution.

• Deliver revenue growth, cross‑selling, lane expansion, and profitability.

• Build accurate forecasts and implement Account Plans; ensure forecast accuracy at account level.

• Develop customer-specific proposals and value cases.

• Monitor volume, revenue, and margin commitments.

Strategic Partnership & Joint Business Planning:

• Map stakeholders and develop multi-level relationships.

• Co-create Joint Business Plans (JBP) integrating customer needs with CHEP’s digital, operational, and sustainability solutions.

• Lead growth negotiations, renewals, and agreements.

• Drive digital solution adoption and sustainability initiatives.

• Act as a subject matter expert for assigned accounts, bringing a clear point of view on customer priorities, growth opportunities, and trade off.

Customer & Market Insight Generation:

• Analyze KPIs and platform data to generate insights.

• Recommend pricing adjustments and supply-chain optimization.

• Provide market insights and competitive intelligence.

• Turn data and insights into clear recommendations that drive customer actions and commercial results, not just analysis or reports.

Health Monitoring, CX & Risk Mitigation:

• Lead Account Health and Business Reviews.

• Track operational KPI’s and CX metrics as well as feedback to identify risks or issues and apply corrective and proactive actions

• Maintain accurate and reliable customer data Salesforce updated.

• Manage I2A alerts and coordinate recovery.

Cross‑Functional Coordination & Project Delivery:

• Coordinate cross-functionally with Supply Chain, Customer Service, Digital, CX, Finance, and Retail to align actions and deliver seamless customer experience.

• Act as the central point of contact to bring together all internal input needed to deliver customer outcomes.

• Ensure consistent delivery, SLAs, project execution across all teams supporting customer.

Key Competencies

Customer & Relationship Competencies

• Customer-Centric Mindset: Bias toward anticipating and meeting customer needs.
• Stakeholder Management: Ability to influence and collaborate across multiple customer levels.
• Communication & Active Listening: Clarity, empathy, and persuasive communication.

Commercial & Analytical Competencies

• Consultative Selling: Ability to identify and articulate value through insights.
• Data Analysis: Comfortable interpreting operational and financial data to inform actions.
• Revenue Growth Execution: Skilled in opportunity management and commercial planning.

Operational Competencies

• Problem Solving: Ability to diagnose issues and propose timely solutions.
• Detail Orientation: Accuracy in forecasting, reporting, and CRM management.
• Project Coordination: Managing cross-functional workstreams and customer implementations.

Digital Competencies

• Digital Tools Proficiency: Salesforce, SAP, Power BI, and digital customer platforms.
• Insight Generation: Transforming digital data into actionable recommendations.

Role Requirements

• Bachelor’s degree in Business, Engineering, or related field.
• 5+ years in key account management or B2B customer roles.
• Experience in FMCG/CPG, Supply Chain, Logistics, or SaaS.
• Intermediate–advanced English.
• Preferred: BI, CX, or consultative selling postgraduate studies.
• Experience negotiating with senior executives.
• Own movilization/vehicule is required

Key Performance Indicators (KPIs)

• Account growth & lane expansion.
• Customer portfolio retention.
• Customer profitability.
• Cross‑selling revenue.
• Forecast accuracy.
• Account Plan execution & JBP completion.
• CX metrics.
• SLA compliance and issue resolution time.

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.