Job Description

To manage specific customer accounts in line with DKSH company standard, policy performance and strategy.

General Responsibilities

• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of sales objectives.
• Manage sales projection (sell-in and sell-out), stocks forecast and stocks holding. Evaluate trends and devise business output to support strategic business growth and profitability.
• Customer centric and business mind orientated, understand customer’s need and develop win-win business solution to drive sustainable business growth and profitability.
• Build and strengthen relationships with customers and endeavor to be customers’ preferred business partner in achieving sustainable business growth and profitability.
• Manage and monitor assigned customer A&P trade fund/Contract based investment according to annual allocation to ensure efficient usage of resources, where applicable.
• Monitor self and team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Manage business discussion / negotiations, including trading terms, trade conditions, DA rate etc. to facilitate effective sales agreements to achieve sustainable business growth and profitability.
• Provide market insights and category/product trend with actionable recommendations for strategic business optimization for assigned customers.
• Provide trade activation post-evaluation analysis for review of improvement and action plan for out of plan (if any).
• Work collaboratively cross functionally with marketing, trade marketing, supply chain, customer care, client management etc. to ensure effective communication and implementation.
• Understand market environment (financial climate/trends/competitors)
• Conduct quarterly business review and business progress update for assigned customers.
• Assist in any ad-hoc projects/tasks assigned by Manager.

Functional Skills and Knowledge

• Minimum 1 year working experience in a similar position under fast-paced environment.

• Good command of English, both written and spoken

• Exhibit agility, fast learner, with basic of value-based selling and negotiation skill.

• Ability to build rapport with key clients with proven experiences in key account management.

Education

Bachelor's Degree in any field of business or science