Job Description

Key Account Executive

Responsibilities:

Key Account Management

• Manage a portfolio of key and strategic customer and intermediary relationships personally.

• Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction and loyalty while also enhancing profitability.

Customer Relationship Management / Account Management

• Build, develop, and implement a relationship management plan for strategic, complex accounts to build key relationships at national level.

• Coordinate the engagement of The Company with the partner organization to ensure effective two-way flow of information and resolution of issues.

• Manage key partner relationships to ensure their ongoing satisfaction and loyalty.

• Oversee the implementation and maintenance of the partner relationship management system (CRM) within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of partner relationships.

• Develop and implement relationship management plans for complex potential partner accounts to identify and build relationships with relevant decision makers and influencers within the partner organization, and to enable effective two-way flow of information and resolution of issues.

Customer Needs Clarification

• Consult with a range of partner representatives at different levels to identify the outcomes they require.

• Introduce relevant internal specialists and utilize their expertise to gather and analyze complex customer data.

• Clarify mid- to long-term customer needs and develop and agree to a specification of partner requirements.

Sell Partner Propositions

• Leverage a cross-functional internal team (e.g., technical, commercial, legal) to configure complex tailored or bespoke product and service solutions and associated contractual terms that meet partners' mid- to long-term needs at a national/key operating unit level.

• Negotiate agreements with partners and internally with commercial colleagues to ensure that partner requirements are met at an acceptable level of profitability and cash flow.

• Review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

Promoting Customer Focus

• Develop internal plans and work collaboratively with other departments to improve internal relationships and build strong external partner relationships.

Sales Opportunities Creation

• Develop a personal network within the local government sector and represent The Company at sector events.

• Obtain market intelligence and enhance the visibility and reputation of The Company, its products, and its services.

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with The Companys policies and relevant regulatory codes and codes of conduct.

Personal Capability Building

• Act as a subject matter expert in an area of growth strategy, product policy, regulation, or operational management for the team.

• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Qualifications and Requirements:

• Bachelors Degree in Economics, Business Management or equivalent.

• Postgraduate Degree is advantageous.

• A minimum of 6 years relevant experience, of which 3 years should be in planning and managing resources to deliver predetermined outcomes.

• Experience working in local government, mining, insurance, and metal industries would be an advantage.

• Knowledge of the group strategy and its applications, along with a strong understanding of the clients insurance plan for their workers and challenges.