ELIS

Key Account Director

ELIS  •  Basingstoke, GB (Onsite)  •  7 hours ago
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Job Description

Key Account Director

Healthcare

  • Basingstoke
  • Full-time
  • Permanent

About a career with Elis

We are pleased to invite internal applications for the role of Key Account Director – Healthcare This is a key leadership opportunity for an experienced commercial professional looking to drive strategic growth, shape customer relationships, and lead performance across a regional contract portfolio.

As Account Director, you will take full ownership of commercial performance within your region, ensuring revenue growth, customer satisfaction and long-term contract success. You will lead strategic development of key accounts, influence renewal and retention activity, and collaborate closely with operational and local account management teams to deliver exceptional service.

This role offers the chance to make a significant impact on both customer outcomes and business performance.

Your Mission at Elis

Key Responsibilities

Customer & Relationship Management

  • Analyse existing contracts and identify development opportunities.
  • Define customer-specific objectives, KPIs and performance measures.
  • Lead negotiations on contract extensions, optimisation, expansions, and pricing adjustments.
  • Build strong relationships with key decision-makers and stakeholders.

Business Retention

  • Implement a structured planned calling system.
  • Analyse lost business and complaints to drive continuous improvement.
  • Lead renewal activity and proactively manage client risk to prevent re-tender situations.
  • Oversee tender processes for your customer portfolio.

Commercial Development

  • Identify and pursue opportunities to grow the business and improve profitability.
  • Develop strategic account plans for key customers and prospects.
  • Lead high-value accounts and manage specialist client projects.

Coaching & Leadership

  • Support General Managers in leading CRM teams to achieve growth targets.
  • Coach and develop CRMs, ensuring they have clear personal development plans.
  • Provide analytical support and recommendations to Contract Managers to drive improved performance and compliance.

Business Performance

  • Take overall responsibility for portfolio revenue, customer satisfaction and profitability.
  • Achieve and exceed growth KPIs through collaboration with GMs, CRMs and Operational teams.

What will make you stand out?

Knowledge, Skills & Experience

Essential

  • Strong written, verbal and presentation skills.
  • Proven ability to influence at all levels and build effective working relationships.
  • Commercially minded with strong analytical and strategic thinking skills.
  • Demonstrable track record in sales, key account management or customer service in healthcare or a service industry.
  • Experience managing multiple large accounts, alongside new business development.
  • Coaching leadership style with ability to motivate teams.
  • IT literate (Microsoft Office; knowledge of SOL/AX desirable).
  • Strong attention to detail with the ability to see the bigger picture.

Desirable

  • Knowledge of decision-making processes within hospitals.
  • Educated to degree level or NVQ Level 5 (or equivalent experience).

What's on offer?

  • 33 Days Holiday
  • Car Allowance
  • Company Pension
  • Employee Assistance Programme
  • Life Assurance
  • Private Medical
  • On-site Parking

Career Development

This role provides excellent exposure to senior leaders, complex commercial environments and strategic decision‑making. You’ll strengthen your leadership, coaching and account development skills — creating a strong platform for future progression across commercial or operational roles.

Make a Real Difference

Our Textiles service supports essential frontline environments, meaning your work directly improves customer outcomes, service reliability and operational efficiency. Your decisions will help shape solutions that genuinely matter to the people we serve.

Business & Customer Exposure

You’ll work closely with operational teams, production sites, CRMs and senior customer contacts, giving you a broad view of how the business operates end‑to‑end. You’ll also represent the company at a senior level, building long‑term partnerships with key customers.

Interested?

Then apply online! Your contact person:

Claudia Cronin

HR & Talent Resourcing Manager

Tel: claudia.cronin@elis.com
ELIS

About ELIS

As the leader in circular services at work, Elis ensures its clients achieve optimal hygiene, well-being and protection – everywhere, every day, in a sustainable way.

We employ 54,000 people locally in 30 countries. We work for public and private organizations of all sizes, in all sectors of activity offering solutions for flat linen, workwear, facility, beverage, pest control, mats, wipers, cleanroom and medical waste.

Our circular services help clients stay focused on their core business and allow them to reduce their environmental footprint. Our circular services inspire our commitment: they create a bond between us, our clients and our planet and they unite our people around the world.

Elis is listed on Euronext Paris.

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Leader des services circulaires au travail, Elis veille à ce que ses clients bénéficient d'une hygiène, d'un bien-être et d'une protection optimale – partout dans le monde, tous les jours et de manière durable.

Nous employons localement 54 000 collaborateurs dans 29 pays. Nous travaillons pour des organismes publics et privés de toutes tailles, dans tous les secteurs d’activité en leur offrant des solutions en vêtement de travail, linge plat, sanitaires, boisson, prévention nuisibles, tapis, essuyage industriel, salles propres et DASRI.

Nos services circulaires aident nos clients à concentrer leurs efforts sur leur cœur de métier et leur permettent de réduire leur empreinte environnementale.

Nos services circulaires inspirent notre engagement : ils créent un lien entre nous, nos clients et notre planète et unissent nos collaborateurs dans le monde entier.

Elis est côté sur Euronext Paris et fait partie du SBF 120.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Puteaux, FR
Year Founded
Unknown
Website
elis.com
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