Job Description
Own your own portfolio of 80-120 SMB & Enterprise Ecommerce clients. Upsells, cross-sells, 100% client-happiness, full-cycle including onboarding and tech-support.
You are an entrepreneurial fast-mover? Curious and coachable? #dayzero applies to your mentality, always eager to learn and grow? You hate politics and gossip and seek to cut all the bullshit?
Stop reading - Apply now.
We’re a real startup, not a playground.
Bootstrapped and fast-growing.
Currently at €6.1M ARR not even four years in.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We are looking for a Customer Success Manager / Key Account who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.
Aufgaben
- Manage your own portfolio of 80-120 e-com clients autonomously.
- Own onboarding, support, upsell - the full lifecycle.
- Directly solve client issues without waiting for others to jump in.
- You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business.
- Get your hands dirty in operations and feedback loops to improve the product.
- Upsells & Cross-sells + interdepartmental work with product and solutions engineering.
Qualifikation
- Team is on the ground, onsite: Living in Vienna or ready to relocate to Vienna is a must.
- You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
- You enjoy engaging directly with customers and take pride in resolving issues efficiently.
- High stress resistance: You don’t panic when things go sideways.
- Strong communication and organizational skills.
- Self-managed, disciplined, proactive.
- Genuine interest in tech, startups, and building something meaningful.
- Fluency in both German and English (spoken and written) is mandatory, additional language is a bonus.
Benefits
- Young, highly motivated team with zero ego.
- Speed over politics: If you have an idea, run with it.
- Direct impact on the company and the product.
- Real growth opportunities - we promote from within. This is a place to build your career.
- Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income.
- Uncapped Bonus: 0.5%-1.5% on your book of business when <2% GRR MoM.
Interview Process
- Assessment: Loom + Personality Test.
- Case Study: 60 Minutes Case Study and Q&A
- Test Day in the Vienna Office & Cultural Fit
- More Rounds / Offer
- Trial Day (Daily Kündigungsfrist beiderseits)
