Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

As we continue to grow the International business, we are looking for a highly commercial and operation-minded Key Account Operations Coordinator to join our growing Operations team and manage a portfolio of house accounts. The main focus of this role is supporting on the day-to-day communication & administration with both the 3PL, Clients and ROW Sales team to ensure a smooth end-to-end process is maintained.

Our goal is to become the number one go-to leading soft toy brand for all ages globally. You will work incredibly closely and collaboratively with our Business Development Manager, Account Managers as we continue growing Jellycat.

There is a great ‘can-do’ team culture here at Jellycat and it’s important that you are not only a self-starting ambassador and sales person for Jellycat but are a great team player willing to get involved in what needs to be done in order to achieve great things.

You'll be;

• Responsible for a portfolio of distributor/retailer accounts as the first point of contact for all general queries and determining who can internally resolve queries/find solutions.
• Keying orders onto our system accurately when receipted from distributors/account managers.
• Ensuring that we have data integrity on our system at all times.
• Liaising with the supply chain to ensure timely delivery of all orders.
• The key business owner all of retailer/distributor operational requirements.
• Supporting the business development managers in the overall growth of the accounts and provide support wherever required to achieve the annual budgets.
• Managing back orders, ensuring they are consolidated & able to ship.
• Checking stock & allocation across warehouses.
• Sending order confirmations & advising around stock availability.
• Managing sample requests from customers and checking availability across different warehouses.
• Maintaining high levels of communication including weekly internal meetings, plus regular virtual meetings and range reviews with customers alongside the Business Development Manager and Sales Team.
• Able to understand the wider context of managing the accounts; liaising with different functions of the business internally.
• Helping to train/guide new team members when required.
• Liaising with credit control on payments and checking and maintaining customer data.
• Providing clear and regular updates to the Account Managers.
• Able to work in the Jellycat way (tone and communication).
• Able to take ownership, work independently, whilst also being good at taking direction.

You'll have;

• A minimum of 1-2 years proven experience in an Account Executive / Customer Service role.
• A high level of accuracy and attention to detail.
• Skills in Excel, Powerpoint, SAP & Microsoft D365.
• Good communication and presenting skills.
• Strong skills in building & maintaining effective professional relationships at all levels internally & externally.
• A personable and positive mindset/approach.
• The ability to be focused on maximizing sales through professional relationships whilst understanding and respecting business limitation and brand guidelines.
• The ability to remain mindful of the Jellycat ‘tone’ and communication style associated with our brand. (Additional languages would be a bonus)