Job Description
Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of licenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. The Key Account Coordinator II plays a critical role in managing and optimizing the performance of Funko’s most strategic accounts. This position operates with increased autonomy and ownership, driving execution across forecasting, order management, and cross-functional coordination while proactively identifying opportunities to improve customer experience and operational efficiency.
This role serves as a trusted partner to both internal stakeholders and external customers, ensuring alignment on key initiatives, resolving complex issues, and contributing to the overall growth and success of assigned accounts.
Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way!
What You’ll Do
Strategic Account Ownership
- Serve as a primary operational lead for key strategic accounts, building strong, trusted relationships
- Anticipate account needs and proactively deliver solutions that enhance customer experience
Forecast & Demand Management
- Own and drive customer forecast accuracy, identifying risks and opportunities
- Partner with Sales and Planning to influence demand strategies and improve forecast outcomes
Advanced Orderbook Management
- Oversee complex orderbook scenarios including allocations, supply constraints, and prioritization decisions
- Lead resolution of escalated issues related to delays, pricing discrepancies, and fulfillment challenges
Cross-Functional Leadership
- Act as a key liaison across Sales, Supply Chain, Finance, and Customer Service to ensure seamless execution
- Drive accountability and follow-through on cross-functional initiatives impacting key accounts
Customer Communication & Escalation Management
- Serve as a primary point of contact for operational updates, issue resolution, and escalation handling
- Communicate proactively with customers on risks, changes, and solutions
Data Analysis & Insights
- Deliver actionable insights through sales data analysis, reporting, and trend identification
- Recommend process improvements and efficiencies based on data-driven findings
Process Improvement
- Identify gaps in existing workflows and contribute to development of scalable processes
- Support implementation of best practices across the Sales Operations function
Meetings & Representation
- Lead and participate in internal and external account meetings, presenting insights and recommendations
- Represent Sales Operations in customer-facing discussions when needed
What You’ll Bring
- 5+ years of B2B customer service or account support experience (Major Retailer/Mass Specialty preferred)
- Demonstrated experience managing complex or high-volume accounts
- Experience with EDI transactions and retailer systems
- ERP experience (Microsoft Navision preferred) and ticketing systems
- Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
- Results Oriented: Proactive, motivated and driven to achieve team and personal goals
- Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
- Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
- Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
- Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
- Process Management: process orientation to follow (and develop) process
- Attention to Detail: high attention to detail required; accuracy imperative
- Change Management: Highly adaptable and open to change in a dynamic and evolving environment
- Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
- Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems
Salary Information
The base salary range for this position in the selected city is $27.69 - $34.62 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
This position is based on-site in Burbank, CA. Local candidates will be considered first.
