Job Description

🌍 About the Company

Our client is a fast-growing Payment Service Provider operating in a regulated environment. The company specializes in card payments and alternative payment methods for online merchants, where precision, reliability, and system stability are critical.

💼 About the Role

We are looking for a Key Account & Business Development Specialist to own the full lifecycle of strategic merchant relationships - from onboarding through long-term growth - while also driving business development initiatives that expand product usage.

This role is positioned as a key link between merchants, internal Product, Technology and Finance teams, and the wider payments ecosystem. You’ll gain hands-on experience in payment flows and operational controls — building a strong foundation in FinTech from day one.

You will be responsible for deepening usage of the company's product line within an existing portfolio of merchants and growing transaction volumes, while also developing business paths — such as payment routing strategies and new payment method adoption among clients — that increase conversion and scale the business.

🔍 Responsibilities

• Own the day-to-day business relationship and act as the main point of contact for a portfolio of merchants, representing their interests within the company;
• Monitor key payment metrics, including approval rates, conversion rates and transaction volumes, to identify trends and growth opportunities;
• Analyze transaction data and recommend improvements to payment methods, technical setup and processing geographies;
• Drive upselling and cross-selling of new products, payment methods and markets within the existing client base;
• Conduct regular business reviews with clients, presenting results and growth opportunities;
• Support clients in realizing the company's broader commercial strategy;
• Develop payment routing plans to optimize approval rates and conversion across providers and geographies;
• Identify opportunities for geographic expansion, new payment corridors and payment methods;
• Build business cases and roadmaps for launching new payment methods and connecting new acquiring or processing partners;
• Conduct market and competitor analysis to identify opportunities for transaction volume and product growth;
• Collaborate with Product, Compliance, Technology and Finance to assess the feasibility of new markets, currencies and payment rails;
• Contribute to partnership strategies with banks, PSPs and payment method providers;
• Drive product adoption and integration within existing merchant portfolios;
• Generate and manage the client development pipeline and coordinate post-sale processes, including contracting, communication and integrations;
• Manage incidents and escalations, coordinating resolutions and monitoring deadlines;
• Ensure smooth handover from onboarding and sourcing to ongoing operational management.

🎓 Requirements

• 2–4 years of experience in account management, business development or client success within FinTech, payments or PSP environments;
• Strong understanding of payment flows, acquiring, routing, and approval/conversion metrics;
• Experience analysing transactional and performance data to drive recommendations;
• Ability to manage multiple stakeholders, including internal teams and external merchants, simultaneously;
• Strong communication and project management skills;
• Fluent English (additional languages a plus depending on target markets).

🤝 Key Competencies

• Strong relationship management and commercial mindset;
• Analytical thinking and data-driven decision-making;
• Proactive problem-solving and ownership;
• Strong organisational and prioritization skills;
• Effective stakeholder management and cross-functional collaboration.

✨ The Employer offers

• Performance-based salary growth;
• Corporate perks;
• Entry into the FinTech and payments industry with real operational exposure;
• Clear career growth path in Payments, Finance or Operations;
• Structured onboarding and hands-on training;
• Opportunity to work in a regulated, high-standard environment;
• Supportive team culture focused on accuracy and reliability.

If you understand payment flows, enjoy building strong merchant relationships and want to drive product adoption and commercial growth within a fast-growing payments business, this role is a strong next step.