Job Description

Created in 2016, Free2move 🚀 is revolutionizing mobility by simplifying every journey with a wide range of services tailored to everyone’s needs. 🚘

With Free2move, you can:

• Rent a city car for your vacation in Italy 🏖️

• Find the nearest ♻️ charging station for your electric vehicle across Europe

• Reserve a parking spot for your weekend in Paris…
  All in just one click through our web or mobile platform! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move has quickly established itself in just 6 years as a key player in mobility, driven by agility and a bold spirit. 🚀

Today, more than 6 million users 👑 trust us. Free2move is active in over 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies With more than 5,000 partners and hundreds of thousands of vehicles, we’re ready to meet every mobility need!

Want to join a team of 750 experts 🏆 and take part in ambitious international projects? You’re in the right place! 🎯

At Free2move, you’ll grow in a company that is:

• Dynamic, innovative, and agile 💡

• Truly international in scope 🌍

• At the crossroads of digital and automotive ; a sector undergoing major transformation 🚗💻

• Made up of passionate , creative, and multi-skilled teams 💼

💺 JOIN US!
💯 It’s exciting — you’ll see! 🔥

As part of our growth, Free2move Tunisia is looking for a Key Account Booking Agent to strengthen its team.

🚀

As Free2move continues to expand its operations in the UK, we are looking for a Key Account Booking Agent to join our Key Account Team in Tunisia.

The successful candidate will act as the main point of contact for our UK dealership network, ensuring smooth day-to-day operations related to vehicle sourcing, invoice management, warranty compliance, and payment follow-up. This role plays a key part in delivering operational excellence and supporting the successful growth of our UK business.

🎯 Your responsibilities:

• Manage day-to-day back-office operations related to vehicle bookings and warranty claims.

• Support UK dealership partners in submitting and tracking invoices for reimbursement.

• Source vehicles and coordinate bookings according to customer requests.

• Verify warranty coverage and ensure compliance with established processes.

• Follow up on outstanding invoices and payment status.

• Identify operational issues and proactively propose solutions.

• Maintain accurate records and documentation within internal systems.

• Communicate daily with dealerships and internal teams via email and phone.

• Collaborate with cross-functional teams to improve operational performance and service quality.

• Ensure adherence to internal procedures and service-level agreements.

🧠 Candidate Profile:

Education

• Bachelor's degree in Business Administration, Finance, Management, or a related field is preferred.

Experience

• 0–3 years of professional experience.

• Experience in customer service, B2B support, operations, invoicing, or the automotive industry is considered a plus.

Languages

• Fluent English (mandatory).

• French is a strong advantage.

Technical Skills

• Strong analytical and organizational skills.

• Good attention to detail.

• Ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Excel and Microsoft Office tools.

• Experience with CRM or operational management tools is a plus.

Soft Skills

• Excellent communication and interpersonal skills.

• Customer-oriented mindset.

• Problem-solving abilities.

• Proactive and adaptable.

• Strong sense of ownership and accountability.

• Ability to work independently while collaborating effectively within a team.

• Eagerness to learn and grow in a fast-paced environment.

🎁 What we offer:

• Competitive salary💰

• Monthly performance-based bonus🎯

• On-site work required for the first 2 months, then hybrid based on autonomy and performance (KPIs) 🏢

• 40 hours per week / 8 hours per day , 8h-19h ( UK Time zone) ⏱️

• 2 days off per week, with flexible scheduling OR including weekends🗓️

• Permanent contract / CIVP with 20 days of paid vacation📄

• Paid training 🏫

• Pluxee meal voucher card(9 TND/day worked)🍽️

• Group insurance🛡️

💼 Working at Free2move also means:

• A start-up mindset backed by the strength of a major group 🥇

• Depending on your role: fully remote, hybrid, or in-office work ⛵️

• A chance to help reinvent mobility 🚘

• A personalized onboarding experience 🎁

• Many opportunities for growth 📈

• Collaborating with international, multi-skilled teams 💪🏼

• International projects to enrich your career 🌍

• And even football matches to blow off steam ⚽️

👀 … and that’s just the beginning…