Job Description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Key Account Advisor

Location: Milton Keynes

Work Model: Hybrid

Do you thrive on building strong client relationships and delivering an outstanding service? If so, we're looking for a Key Account Advisor to join our existing Client Services Team based in Milton Keynes.

This is a hybrid position which will require 3 days in the office and 2 days working from home.

About The Role

As a Key Account Advisor, you'll be at the heart of our key account strategy, providing expert support, anticipating client needs, and working collaboratively across teams to deliver exceptional customer experiences. You'll play a pivotal role in building and strengthening relationships with our most valued clients, delivering exceptional support and proactive account management.

Working closely with Key Account Delivery and Commercial teams, you'll act as a trusted partner, driving client satisfaction through seamless communication and the coordination of services.

This role involves managing multiple Key Accounts across the EMEA region which includes the complex scheduling and coordination of assessment days to drive effective and efficient operational delivery.

Key Responsibilities & Accountabilities

• Provide proactive account support to ensure exceptional service delivery for nominated Partners and Key Account clients.

• Deliver effective client support for nominated Managed Accounts through efficient planning, scheduling, and coordination of audit activities that drive customer satisfaction.

• Manage the end-to-end coordination of assessment delivery by identifying, resourcing, and booking assessors to deliver audit days.

• Accurately input new customer and application data into CRM systems and coordinate with clients to schedule new business assessments.

• Maintain responsive and professional communication with all clients, ensuring timely resolution of queries.

• Participate in Key Account client meetings and address client feedback to drive client satisfaction.

• Process certification requests including issues, reissues, and cancellations.

• Ensure all tasks and account activity are recorded accurately and within agreed timescales.

To be successful in the role, you will have:

• Previous experience of working within Client Services, Key Accounts or in Account Management.

• A solid understanding of certification processes, operational procedures, and governance requirements.

• The ability to manage complex client situations and operational resource challenges.

• The ability to build relationships with both internal and external stakeholders.

• A proactive approach to problem-solving and providing solutions.

• Strong organisational and time management skills with the ability to prioritise own workload.

• Experience of using CRM systems e.g. SAP, Salesforce etc.

• Skilled in using MS packages e.g. Excel and Outlook.

• A strong command of the English language with additional languages preferred.

Salary

The annual salary for this position is up to £33,000 per annum; actual compensation is based on various factors, including but not limited to, candidate competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

Benefits

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave excluding bank holidays, paid sick leave, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you will require any reasonable adjustments to the recruitment process.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.