Job Description

Overview

The Kettle Manager is responsible for the daily coordination, staffing, and operation of The Salvation Army Red Kettle Campaign. This position recruits, schedules, trains, and supervises bell ringers; maintains relationships with host businesses, oversees kettle operations, and ensures compliance with The Salvation Army policies while supporting successful fundraising efforts.

Responsibilities

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

• Recruit, train, schedule and support bell ringers and volunteers.
• Maintain staffing records, schedules, and volunteer availability lists.
• Ensure all kettle locations are adequately staffed and operational.
• Fill open shifts, arrange replacements, and serve as a bell ringer when necessary.
• Coordinate daily setup, operation, and closing of kettle locations.
• Maintain kettle equipment, supplies, and campaign materials.
• Conduct site visits to monitor attendance, performance, and operational effectiveness.
• Serve as the primary contact for bell ringers, volunteers, businesses, and community partners.
• Address staffing, operational, and customer service concerns promptly and professionally.
• Build and maintain positive relationships with host businesses and organizations.
• Monitor kettle activity and maintain accurate records of staffing, schedules, and hours worked.
• Follow all Salvation Army procedures regarding donation security, accountability, and reporting.
• Communicate regularly with Corps Officers and designated Salvation Army staff regarding staffing levels, scheduling changes and campaign operations.
• Represent The Salvation Army professionally and promote a welcoming donor experience.
• Other duties within the scope of the role as assigned by supervisors.

Qualifications

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Valid driver’s license with a clean driving record required; must be approved to drive The Salvation Army’s vehicles.
• Strong organizational, communication, and customer service skills.
• Ability to work independently and manage multiple priorities and locations.
• Basic computer and smartphone proficiency.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work flexible hours, including evenings, weekends, and holidays during the Christmas season.
• Must understand and support The Salvation Army’s mission as a church and a social services organization.

Desired Qualifications

• Previous supervisory, scheduling, volunteer management, fundraising, or customer service experience.
• Experience supervising seasonal employees or volunteers.
• Previous experience with The Salvation Army or the Red Kettle Campaign.
• Familiarity with the local community and business environment.