Job Description

Benefits of Working at Nisqually Red Wind Casino Include

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Health & Wellbeing Reimbursement
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Provide exceptional service and value to our guests.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

Process Keno and Sportsbook tickets for guests and assist in the understanding of how to play. Process Keno/Sportsbook tickets through a computerized system, call Keno games, mark numbers called and verify draw results. Assisting guests with understanding sports betting terminology and betting options.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• Complete Title 31 requirements
• Basic math skills
• Pass NRWC pre-employment testing
• Must be able to obtain a Food Handlers Permit
• Ability to work all shifts including weekends and holidays
• Ability to obtain a Class III Gaming License

Preferred skills and knowledge:

• Previous cash handling experience
• Previous front-line guest service experience

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 40 pounds
• Ability to stand and/or move around continuously during the assigned shift
• Manual and finger dexterity
• Ability to tolerate a noisy, smoke-filled environment

ESSENTIAL FUNCTIONS OF THE JOB:

• Knowledge of departmental Guest Service Standards
• Knowledge of casino promotions
• Start Keno games, keep existing games intact and collect house revenues
• Understand, support and explain all Keno and Sportsbook content, promotions, betting events, and betting odds as expected
• Perform both Keno and Sportsbook runner and writer duties
• Introduce the oncoming runner to guests on the gaming floor
• Follow all Keno and Sportsbook rules in accordance with established Casino policies and procedures
• Operate wagering terminal and perform machine maintenance, including but not limited to loading new paper/tickets and keeping the area free of all debris
• Explains the rules and variations of betting at players request, answers players questions and assists them with the game/race in order to provide adequate customer service and promote betting activity
• Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments
• Manage and maintain Keno/Sportsbook cash banks
• Ensure guests are utilizing the Reward Club card and ask for coupons
• Notify supervisor of any irregularities in guest play or transactions
• Perform other duties as assigned

NATIVE AMERICAN HIRING PREFERENCE

Rev: 4/28/2023