Job Description

The candidate will need to perform:

• Use of Tools to update schedules, reconcile booking requests, update absence, terminations and create placeholders for new employees
• Manage Demand pipeine and Supply from various internal/external channels for fulfilment.
• Ability to support resource management queries through skill searches on the tool & stakeholder connect
• Strong understanding of key metrics within Resource management
• Analysis of forecast, bench, Utilization and suggest corrective measures to the team
• Handling KDN related reporting and co-ordination with various stakeholders
• Setting up templates and reporting in Servicenow platform
• SME on tools and reports to be able to address any queries from team and delivery
• Address any RM related query from business and onsite.
• Co-ordinate across DC RM teams to ensure any availability to fulfill any demands.

The candidate will also be responsible for:

• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests
• Variance analysis and methods to keep variance in check
• Bench Management
• Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents
• Ability to understand current process and suggest & lead process improvement

Mandatory Skills

• Total Experience: 1+ years of experience in resource management
• Sound Resource Management knowledge
• Good understanding of technology and skills to be able to discuss on same page as delivery team.
• High level of proficiency in MS Excel
• Basic knowledge of MS Word and MS PowerPoint
• Ability to understand and identify key issues from both summary and detailed data.
• The candidate is expected to have strong verbal and written communication skills

Preferred Skills

• MS Project
• MS Visio
• MS Access