Job Description

Job Title: Manager – Operations

Location: Gurgaon (Hybrid)

We are looking for a detail-oriented and execution-focused Manager – Operations to join our team in Gurgaon. This role is pivotal in ensuring operational rigor across HR, Finance, and Business functions. The ideal candidate will have strong coordination skills, a hands-on approach to execution, and the ability to maintain high standards of quality and compliance in a fast-paced, matrixed environment.

Key Responsibilities: Operational Execution

• Ensure timely and accurate execution of operational tasks across HR, Finance, and Business functions.
• Coordinate with internal teams to support day-to-day operational requirements.
• Maintain operational checklists and ensure adherence to process timelines.
• Maintain key KPIs for the function and ensure corrective actions are taken on timely basis.

Resource Lifecycle Management

• Manage onboarding and offboarding processes for resources including sub-contractors
• Ensure sub-contractors are appropriately covered under customer contracts and at appropriate rates.
• Support contract extensions, renewals, and cost centre movements.
• Ensure compliance and accuracy in resource documentation.

Financial Operations

• Process vendor and sub-contractor invoices with accuracy.
• Estimate and track provisions for accounts payable and lent/borrowed hours.
• Validate financial data and ensure integrity in invoicing.
• Validate data to ensure accuracy of invoices to customers.
• Support business in solving disputed Accounts receivable collection issues, if any.

Data, Systems & Reporting

• Review and maintain project codes and cost centre data.
• Support documentation and reporting activities.
• Ensure consistent use of enterprise systems such as SAP or ServiceNow.
• Create impactful presentations and reports for internal stakeholders.

Stakeholder Coordination

• Collaborate with cross-functional teams to resolve operational issues.
• Provide regular updates and reports to internal stakeholders.
• Ensure smooth communication and follow-ups across departments.

Process Documentation, Quality and Process improvements

• Understand and document existing processes
• Maintain Quality and KPIs for each process.
• Ensure adherence to established Operations processes and risks are appropriately mitigated.
• Coordinate and support Quality Process reviews / audits
• Work towards continuous improvement, identify and implement process improvement opportunities to enable gain process efficiencies.

Required Qualifications & Experience:

• Graduate in any field with preference towards Finance / Business Administration.
• 8–10 years of experience in operations, preferably in MNC or services industry.
• Strong proficiency in MS Office (Excel, PowerPoint); experience with SAP, ServiceNow, or similar enterprise systems.
• Excellent execution, coordination, and stakeholder management skills.
• Attention to detail and ability to manage multiple priorities effectively.

Work Location:

Gurgaon (Hybrid)

Job Title: Manager – Operations

Location: Gurgaon (Hybrid)

We are looking for a detail-oriented and execution-focused Manager – Operations to join our team in Gurgaon. This role is pivotal in ensuring operational rigor across HR, Finance, and Business functions. The ideal candidate will have strong coordination skills, a hands-on approach to execution, and the ability to maintain high standards of quality and compliance in a fast-paced, matrixed environment.

Key Responsibilities: Operational Execution

• Ensure timely and accurate execution of operational tasks across HR, Finance, and Business functions.
• Coordinate with internal teams to support day-to-day operational requirements.
• Maintain operational checklists and ensure adherence to process timelines.
• Maintain key KPIs for the function and ensure corrective actions are taken on timely basis.

Resource Lifecycle Management

• Manage onboarding and offboarding processes for resources including sub-contractors
• Ensure sub-contractors are appropriately covered under customer contracts and at appropriate rates.
• Support contract extensions, renewals, and cost centre movements.
• Ensure compliance and accuracy in resource documentation.

Financial Operations

• Process vendor and sub-contractor invoices with accuracy.
• Estimate and track provisions for accounts payable and lent/borrowed hours.
• Validate financial data and ensure integrity in invoicing.
• Validate data to ensure accuracy of invoices to customers.
• Support business in solving disputed Accounts receivable collection issues, if any.

Data, Systems & Reporting

• Review and maintain project codes and cost centre data.
• Support documentation and reporting activities.
• Ensure consistent use of enterprise systems such as SAP or ServiceNow.
• Create impactful presentations and reports for internal stakeholders.

Stakeholder Coordination

• Collaborate with cross-functional teams to resolve operational issues.
• Provide regular updates and reports to internal stakeholders.
• Ensure smooth communication and follow-ups across departments.

Process Documentation, Quality and Process improvements

• Understand and document existing processes
• Maintain Quality and KPIs for each process.
• Ensure adherence to established Operations processes and risks are appropriately mitigated.
• Coordinate and support Quality Process reviews / audits
• Work towards continuous improvement, identify and implement process improvement opportunities to enable gain process efficiencies.

Required Qualifications & Experience:

• Graduate in any field with preference towards Finance / Business Administration.
• 8–10 years of experience in operations, preferably in MNC or services industry.
• Strong proficiency in MS Office (Excel, PowerPoint); experience with SAP, ServiceNow, or similar enterprise systems.
• Excellent execution, coordination, and stakeholder management skills.
• Attention to detail and ability to manage multiple priorities effectively.

Work Location:

Gurgaon (Hybrid)

Required Qualifications & Experience:

Required Qualifications & Experience:

• Graduate in any field with preference towards Finance / Business Administration.
• 8–10 years of experience in operations, preferably in MNC or services industry.
• Strong proficiency in MS Office (Excel, PowerPoint); experience with SAP, ServiceNow, or similar enterprise systems.
• Excellent execution, coordination, and stakeholder management skills.
• Attention to detail and ability to manage multiple priorities effectively.