Job Description

KDNI IT Tech Lead

The Technology Manager/Associate Director position for the KDN India Delivery Center will

support the day-to-day technology services provided by KGSM, KPMG India, and third-party

service providers. This role is key in ensuring that the KDN team in India operates efficiently

and securely. Responsibilities include end-user support, application support, laptop

support, and IT security for the India technology environments.

Key Responsibilities:

Support and Coordination:

• Assist the Technology Lead (Director) in the KDN India Delivery Center, supporting

alignment with KDN's global strategy and objectives.

• Act as a point-of-contact for service providers, including KGSM, KPMG India, and

third-party vendors, to facilitate high-quality service delivery.

• Collaborate with KDN’s global technology teams to help implement and maintain

technology standards and best practices.

Service Management:

• Provide first-line support for end-user support services, ensuring timely and

effective resolution of technical issues.

• Work with application support providers to maintain the availability and

performance of critical business applications.

• Coordinate with laptop support services to meet the needs of the KDN team in

India.

• Assist IT security teams in implementing measures to protect the technology

environments in India from threats and vulnerabilities.

Assistance with Strategic Planning:

• Support the implementation of technology strategies directed by the Technology

Lead (Director) to meet the business objectives of the KDN India Delivery Center.

• Help identify opportunities for technology improvements and innovations to

enhance service delivery and operational efficiency.

Operational Support:

• Assist in monitoring and reporting on the performance of technology services to

ensure they meet established service level agreements (SLAs).

• Participate in continuous improvement initiatives to enhance the quality and

efficiency of technology services.

• Ensure compliance with KPMG's global IT policies and standards.

Stakeholder Engagement:

• Engage with key stakeholders, including KDN leadership, business unit leaders, and

service providers, to understand their needs and expectations.

• Communicate effectively with stakeholders to provide updates on technology

initiatives and service performance.

Preferred Skills:

• Familiarity with KPMG’s technology platforms and services.

• Understanding of regulatory and compliance requirements in India.

• Strong problem-solving skills.

• Ability to work in a fast-paced and dynamic environment

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Experience in IT support or coordination, with a focus on service delivery.

• Good communication and stakeholder engagement abilities.

• Knowledge of IT support services, application support, laptop support, and IT

security principles.