Job Description

The Delivery Centre
Leader will be responsible for managing the overall operations of the
organizations delivery hub in the Philippines. This role ensures seamless
integration with global strategies while driving delivery excellence, people
development, stakeholder engagement, and operational stability. The position
also upholds compliance with corporate risk, quality, and governance standards.

Responsibilities:

As Delivery Centre Head:

• Act as the local
  representative for community engagement initiatives, particularly in HR,
  recruitment, and employee programs.
• Drive the Centres culture,
  ensuring alignment with global values and service standards.
• Position the Centre as an
  employer of choice for professionals in delivery and compliance.
• Lead the local leadership
  team, governance processes, and decision-making structures.
• Implement employee-focused
  initiatives including engagement surveys, retention, mentoring, and career
  development.
• Manage staff welfare budgets
  and discretionary spending outside of project costs.
• Oversee support functions
  (HR, IT, Admin, Risk) to maintain scalable operations.
• Represent the Centre locally
  and foster alignment with regional leadership.
• Operationalize new global
  processes and ensure adoption within the Philippine hub.
• Lead CSR, Diversity &
  Inclusion, and employee engagement initiatives locally.

As Head of Delivery:

• Integrate Philippine delivery
  operations into the global framework to ensure consistent service
  delivery.
• Collaborate with global and
  regional function leaders to expand and refine service offerings.
• Drive growth initiatives
  including market expansion, workforce scaling, delivery innovation, and
  client satisfaction.
• Ensure adoption of
  standardized tools, technologies, policies, and processes.
• Coordinate delivery across
  geographies and service lines where needed.
• Build a high-performance
  culture focused on consistent, high-quality client outcomes.
• Lead KPI planning and
  monitoring across quality, financial performance, and resource management.
• Ensure annual targets are
  achieved and adjusted in line with business dynamics.
• Oversee compliance with
  corporate quality, risk, and governance standards.
• Provide performance insights
  to support strategic decision-making.

Focus Areas:

• Client
  Management
  Oversee client onboarding, transitions, and solution delivery.
• Sales
  Alignment
  Represent the Philippine Centre in regional and global sales initiatives.
• Risk
  Management
  Assess and escalate delivery-related risks appropriately.
• Process
  Excellence
  Drive Lean, Six Sigma, and continuous improvement practices.
• Business
  Continuity
  Maintain compliance with business continuity standards and certifications
  (ISO/SOC).
• Efficiency
  & Cost Management Improve delivery team utilization and optimize cost-to-serve.
• Innovation Lead digital
  transformation and automation initiatives to strengthen delivery
  capabilities.

Qualifications:

• Minimum 15 years of
  progressive leadership experience in shared services, compliance,
  technology, or process delivery within a global environment.
• Proven track record in
  managing large-scale, multi-functional teams across geographies.
• Strong experience in hiring,
  employee engagement, succession planning, and culture building.
• Background in risk
  management, quality, and client satisfaction within a matrixed
  environment.
• Expertise in process
  excellence and continuous improvement methodologies (e.g., Lean, Six
  Sigma).
• MBA or equivalent
  post-graduate qualification is preferred.
• Excellent communication and
  collaboration skills across global stakeholders.
• Familiarity with risk,
  quality, and governance frameworks is an advantage.

Work
Setup:

Shift:
Day shift

Setup:
Hybrid

Budget:
Open

Location:
Makati City

By
Applying, you give consent to collect, store, and/or process personal and/or
sensitive information for the purpose of recruitment and employment may it be
internal to Cobden & Carter International and/or to its
clients.