Job Description

Operations Manager

Join Our Team as an Operations Manager at Pure Fishing!

Are you ready to lead a high-performing team and deliver exceptional customer experience? At Pure Fishing, we are passionate about crafting the best fishing gear and we need a talented Operations Manager like YOU to help drive our operations to the next level!

What will you do?

The Operations Manager is responsible for overseeing an omni-channel operation to include fulfillment of Retail, Wholesale, Dealers & Distributors, and Ecommerce customers. This role will manage the daily execution of warehouse, pick/pack, shipping, and inventory processes to ensure timely and accurate delivery to customers. The ideal candidate brings a strong background in consumer goods fulfillment, a focus on efficiency and quality, and a collaborative approach to working across functions.

Fulfillment Operations Management

• Lead day-to-day multi-channel processes for pick, pack, and ship operations to meet delivery and quality targets.
• Oversee and manage order integrity specific to business and customer requirements, ensuring accurate and on-time deliveries.
• Manage labor planning and resource allocation to align with order volumes and seasonal peaks.

Team Development & Leadership

• Directly lead warehouse supervisors, leads, and associates; provide coaching, performance feedback, and career development opportunities.
• Promote employee engagement and support a strong safety culture throughout the facility.
• Promoter of internal cross-training to maximize employee opportunities and elevate performance in variable workloads.

Inventory Control & Accuracy

• Oversee inventory accuracy through process compliance, timely management of finished goods inventory, cycle counts, audits, and reconciliation processes.
• Collaborate with supply chain and planning teams to maintain optimal inventory levels.

Operational Excellence & Process Improvement

• Active promoter / leader of continuous improvement initiatives that drive efficiency, reduce costs, and scale operations that support business growth strategies.
• Develop and monitor KPIs to track operational performance and drive accountability.
• Actively oversee budgetary plans for areas of responsibility and make adjustments accordingly to operational flow.

Customer Experience & Service

• Partner with Customer Service to ensure operations support excellence post-purchase experience.
• Resolve operational issues quickly and effectively, with a consumer-first mindset.

Systems & Reporting

• Leverage warehouse management systems (WMS), ERP, and order management tools to support operational visibility and decision-making.
• Provide accurate reporting and insights to leadership on operational performance and areas of opportunity.

What makes you a great catch?

• 8+ years of experience in fulfillment, warehouse, or operations management
• Proven leadership experience with a track record of developing high-performing teams.
• Strong understanding of DTC fulfillment, pick/pack operations, and inventory management.
• Familiarity with WMS, ERP, and operational systems.
• Strong problem-solving, organizational, and communication skills.
• Data-driven with experience developing and monitoring operational KPIs.
• Bachelor’s degree in business, Supply Chain, Operations, or related field (preferred).

Why You will Love It Here:

• You will be part of a passionate team that loves creating the best gear for fishing and outdoor adventures.
• You will lead and grow an awesome team—where collaboration, problem-solving, and celebrating wins are part of the daily routine.
• We move fast, think big, and embrace innovation!
• Competitive pay, great benefits, and plenty of opportunities for career growth.
• Employee discounts so you can enjoy our products on your next adventure.
• A fun, energetic culture built around authenticity, empowerment, and execution.

Your Work Environment:

• This role is based in a fast-paced warehouse and fulfillment environment.
• You will spend time on the floor leading your team and ensuring smooth day-to-day operations.
• Occasional weekend or extended hours may be required during peak periods.
• Regular collaboration with cross-functional partners across operations, customer service, planning, and eCommerce teams.
• Some physical activity is required, including standing, walking, lifting, and handling product as needed to support operations.
• Safety is always a top priority. Our team is committed to maintaining a clean, organized, and safe work environment.

If you are ready to join a company that is casting out big opportunities, we would love to have you on our team. Let’s work together to bring the best fishing products to anglers around the world!