Job Description

Zertificon Solutions – Software Manufacturer since 2004. We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 130 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!As Back Office Assistant (f/m/d), you take care of everything that happens after a software purchase – from order processing to onboarding. You also support certificate administration and dive into topics like PKI and protocols such as SSL/TLS or S/MIME.

• Manage and process customer orders from confirmation to invoicing, ensuring a seamless post-sales workflow
• Create and send key documents, including contracts, order confirmations, and invoices
• Process invoices for digital certificates from certificate authorities
• Be the first point of contact for customers, partners, and suppliers regarding questions or issues related to orders
• Responsible for the smooth administration of certificates within the GTP (Global Trust Point) and for identifying emerging trends to maintain a forward-thinking and secure trust infrastructure
• Communicating with internal developers, supporting technical solutions at all stages of development
• Maintain and update customer data in SugarCRM to ensure all information is accurate and readily available

• At least 3 years of professional experience in a back office, operational, or customer success role, ideally within the IT or software industry

• Basic knowledge of IT process management or quality management, or a comparable professional background

• Basic knowledge of Public Key Infrastructure (PKI) and certificate protocols (e.g., SSL/TLS, S/MIME/PGP).
• Confident use of MS Office or LibreOffice
• Ideally first experience with ERP and CRM software (e.g. SugarCRM)
• Very good German skills (at least C1) and good English skills (at least B2)

• Flexible working hours and home office possible
• Mobility: free Germany ticket, job bike leasing or car parking
• Allowances for food (e.g. Lieferando) and internet in the home office
• Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together: pizza Friday in the office, regular team events, big summer party