KEY RESPONSIBILITIES:
Operational efficiency:
Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
Ensure effective and timely resolution of all operational audit issues at the branch.
Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.
Service quality:
To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
Timely customer complaint resolution so as to ensure seamless customer experience.
Branch administration:
Provide an administrative support role to the Branch Manager.
Motivate, coach and develop a high performing team.
Ensure that Branch service providers are properly introduced, verified and monitored.
Ensure Business Continuity and optimal resource allocation/utilization.
Business growth:
Generate leads from Back Office transactions to support Business growth.
ESSENTIAL SKILLS REQUIRED FOR THIS JOB
A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
At least 2 years’ experience in Teller, customer service, Back office and sales.
Section Head/MLA at least 3 years
Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
Strong communications, negotiations and interpersonal skills.
Focus and attention to detail.
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
