Job Description

• Do you thrive in a fast-paced, customer-focused environment?
• Are you a quick learner who can confidently navigate new systems and processes?
• Have you built strong relationships while working collaboratively across teams to resolve issues?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre on a fixed-term, full-time basis. The positions of varying lengths are to give support to the permanent team during our peak time of November to March.

Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Key responsibilities

• Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, and email.
• Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required.
• Work closely with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

Ō pūmanawa - About you

The ideal candidate will have previous experience in a customer service role.

Key requirements:

• Demonstrated experience of quickly absorbing and applying new information, systems, and processes.
• Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
• Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
• Ability to remain calm under pressure and resilience in handling high volumes of work.
• A self-starter with a positive approach to work and a passion for people and continuous learning.
• Proficient computer skills.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close Date for Vacancy: 15 October 2026.

Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Sarah Davies (sarah.davies@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.