Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a part-time position, 2nd shift requiring weekend availability.

This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

The turndown attendant is a key individual in providing a 4 diamond experience through our evening refresh service. The turndown attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.

ESSENTIAL FUNCTIONS

• Refresh guest rooms by hitting 23 key points in the room
• Keep a consistent pace of less than 5 minutes per room to ensure that 50-60 are completed within the 4 ½ hours allowed for service
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment
• Report maintenance issues in rooms to AYS and housekeeping supervisor
• Perform deep cleaning projects throughout the hotel to ensure a pristine environment for the guests
• Must be able to sweep, mop, and use laundry equipment
• Perform any other tasks as assigned by the supervisor

REQUIRED SKILLS

• Must be reliable; willing to work weekends and holidays
• Must be able to refresh 50-60 rooms per shift and average under 5 minutes per room
• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must assist with deep cleaning projects throughout the hotel as assigned
• Must be fully trained and able to clean rooms
• Must keep cart clear of unapproved items to avoid damage

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Related experience is preferred.

PHYSICAL REQUIREMENTS