Reporting To:
Senior Tour Consultant

Purpose of the Role
:

Key Accountabilities

• 
  Assist in developing and customizing itineraries for
  corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
• 
  Support end-to-end tour operations, including bookings for
  flights, hotels, transfers, and excursions, achieving ≥98% accuracy in reservations.
• 
  Respond promptly to client inquiries, providing
  information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
• 
  Coordinate with suppliers and service providers, verifying
  confirmations, rates, and availability to ensure timely delivery of travel services.
• 
  Prepare and maintain documentation including travel
  schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
• 
  Support senior consultants in conducting B2B meetings,
  client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
• 
  Update internal databases and CRM systems with client,
  supplier, and booking information, ensuring real-time accuracy for reporting and decision making.
• 
  Assist in reporting, including daily operations updates,
  weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
• 
  Identify opportunities for upselling or improving client
  experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
• 
  Participate in training programs to build knowledge in
  tour operations, destination expertise, and travel technology systems.
• 
  Handle minor client or operational issues independently,
  escalating only when necessary, maintaining a swift issue resolution rate (<24 hours).

Requirements

Academic Qualifications and Experience

• 
  Diploma or Bachelor’s degree in Tourism & Hospitality Management, Travel & Tourism, Business Administration, or a related field.
• 
  Short courses or certifications in Tour Operations, Travel
  Consultancy, or GDS systems (Amadeus, Galileo,Sabre) are an advantage.
• 
  3.5 years of experience in tour operations, travel
  consultancy, or a customer service role within a travel agency, tour company, or hospitality setting.
• 
  Exposure to group travel coordination, itinerary planning,
  or corporate travel is desirable.
• 
  Familiarity with GDS platforms, online booking tools, or
  CRM systems is preferred.