Job Description

Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Swedish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.

As customer care specialist you will:

• Provide basic sales and technical support to our customers and partners

• Manage incoming calls and emails in expected quality and quantity

• Solve basic customer issues

• Delegate more complex problems to teams responsible

• Cooperate with higher level customer support teams

What do we expect from you:

• Fluent in Swedish OR Danish language (C1-C2 level)

• Have English on good spoken and written level (ideally B2)

• Fluent Slovak language is a plus/not mandatory

• Be active OS Windows user

• Having previous experience with customer support or assistance is warmly welcomed/not mandatory

• Have focus on meeting goals

• Speak in a professional tone of voice

• Like to learn new things and be flexible in finding solutions

• Show ownership and sense of responsibility for your tasks

Basic wage component (gross): from 1300 Euro (fresh graduate)

• The final wage is adjusted based on the experience and seniority level.

• Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)

#LI-LV1 #LI-Hybrid #entrylevel

Benefits

Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location

Bratislava

Additional locations

Time type

Full time