As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich.
If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.
At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.
Here is what you can look forward to:
Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
Customer Care
Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our purpose? To inspire people to create homes that unlock the full beauty of life. For us, a home is more than a place to live – it’s where life happens. We’re building the Superbrand in Design for customers who expect exceptional aesthetics, longevity, and experiences at every touchpoint.
Our team is a diverse group of passionate professionals – fast-moving, collaborative, and driven by excellence. We act with kindness, creativity, and ownership. We think like CEOs, lead with curiosity, and embrace challenges as opportunities to grow.
So come, be part of the “wow, you work at Westwing?” crowd. Explore our open positions on: www.westwing.com/careers
