• Be the first point of contact for clients
• Handle high volumes of calls, emails, and in-person interactions
• Screen and route inquiries with discretion and accuracy
• Support scheduling, intake, and administrative operations
• Maintain a polished, professional presence at all times
What We’re Looking For
• Fluent English and Spanish with very clear, near-flawless, professional pronunciation
• Strong communication skills and client-facing confidence
• Experience in reception or administrative support roles
• Highly organized, reliable, and process-driven
• Tech-savvy and comfortable with office and virtual tools
• Able to perform under pressure without compromising quality
This Role Is For You If You
• Enjoy high responsibility and high standards
• Can manage volume while staying composed and professional
• Take ownership of your work and results
• Understand that you represent the firm’s image every day
We are seeking candidates who are
ready to hit the ground running
.
English C1 and above only should apply

Black Birch Group is a premier IT concierge and service provider, dedicated to delivering a comprehensive range of specialized solutions designed to meet the diverse needs of your business. Our expertise includes, but is not limited to:
* End-User Experience (EUX)
* Managed Cloud Services (MCS)
* Vendor Relationship Management (VRM)
* Business Process Outsourcing (BPO)
* Computer Security Incident Response Team (CSIRT)
* Governance, Risk, and Compliance (GRC)
At Black Birch Group, we blend advanced technology with a personalized approach to deliver unparalleled support across multiple areas, ensuring your IT infrastructure is robust, secure, and optimized for success.