Job Description

Welcome to DKB Code Factory….

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Join DKB Code Factory as a Junior/mid UX Researcher (x,f,m) and help shape retail banking products used by millions. You'll own research from the first question to the final insight, with experienced researchers backing you up. You will support Product owners, Designers, and Engineers in understanding their customers, uncovering the right problems and turning insights into better product decisions. If you're curious, hands-on and love turning evidence into decisions, let's have a chat.

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• Own research projects end to end, from briefing and research question to results presentation
• Plan and run qualitative and quantitative research: in-depth interviews, usability and prototype tests, surveys
• Set up and run continuous user interview formats with your product teams and help make customer contact part of their routine
• Help teams derive testable hypotheses from research and evaluate A/B tests
• Share insights in a way that sticks: clear stories, strong artifacts and real influence on what gets built

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• You have a degree in Human-Computer Interaction, Psychology, Social Sciences, Design or a related field.
• You have first experience in UX or CX research, e.g. as an intern, working student or junior researcher.
• You are familiar with qualitative methods such as in-depth interviews, usability testing and concept testing.
• You have a basic understanding of survey design and statistics.
• You work in a structured way and can turn messy data into clear findings.
• You communicate clearly and feel comfortable presenting your findings to diverse stakeholders.
• You are fluent in German and English.
• You are passionate about your work, but also know how to enjoy your free time!

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• Hands-on experience with A/B testing and experimentation, e.g. formulating hypotheses, setting up tests or interpreting results.

Got the feeling you don't match every single requirement? Don’t worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us!

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From Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits...