Job Description

Join Novibet as a Junior Trading Support Agent and Drive Global Growth!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for sports and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Trading Support Agent, you will be responsible for settling markets for live and completed sports events in real-time, based on the game's progress. This role requires quick decision-making and a strong understanding of betting markets to deliver timely and effective solutions.

What you will work on

• Settle markets for live and completed events, including a variety of sports
• Respond promptly to customer support agents’ queries through our communication channels
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Stay informed about current promotions on our page to ensure markets are settled on time, in accordance with their regulations.

What you bring

• Solid knowledge of Sports and Betting is mandatory
• Excellent communication, organizational, and problem-solving abilities
• Knowledge of Sportsbook regulations and promotions
• Strong computer skills with advanced MS Excel skills
• Possess a can-do attitude and be a team player
• Flexibility to work on a 24/7 shift rotation
• Ability to multi-task and set priorities

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance: Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.