Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As part of the Knowledge Management (KM) team, you’ll be responsible for writing and editing internal processes used by frontline and back-office employees. You’ll work closely with our Content Leads, other Content Writers, French Content Specialists and Intake Consultants to deliver KM’s mandate to make it easy for CIBC employees to seek, understand and act on information to do their jobs. You’ll create clear, concise and accessible content for Knowledge Central (KC) that meets KM’s content standards, as well as CIBC’s accessibility and AI requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Important Information

• You must be currently enrolled in post-secondary education to be eligible, however, you do not need to be in a registered Co-Op program to be considered for this role
• Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document
• You are a Working towards a B.A. in English or the Arts. Technical writing certification or equivalent is an asset
• Further clarity on the work location will be provided at the time of your interview. Please note all employees must work within their current jurisdiction and must reside within Canada
• Duration of term: Winter 2027 term (January - April)
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
• Please note, we have multiple positions available under this posting and you may be considered by more than one hiring team​

How You’ll Succeed

• Supports small, medium and large documentation work packages for CIBC projects
• Writes new and maintains existing documentation for frontline and back-office roles for:
• Procedure, process, policy and product information
• Standards and guidelines
• Legal disclosures and guidelines
• Sales campaigns
• Communications
• Ensures that the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards
• Coordinates needs-assessment and documentation review sessions with submitters to ensure documentation solution achieves end user and business needs
• Communicates effectively with business partners to ensure the correctness and effectiveness of content
• With the support of our Content Leads, recommends documentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design
• Adheres to all metadata and AI writing requirements with KC content
• Supports process improvements and other KM initiatives on an as-needed basis (for example, contributing to AI initiatives, content migration efforts, etc.)

Who You Are

• Excellent English written communication skills with proficiency in grammar, spelling and plain language use
• Ability to take a user-centric approach to designing, creating and managing content
• Ability to modify style, tone and complexity of the writing to suit various audiences
• Strong verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work quickly and effectively, while maintaining high standards of accuracy and detail
• Flexibility and adaptability
• Knowledge of MS Office 365
• Knowledge of Jira, Confluence, SharePoint (HTML) and technical writing techniques is an asset

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-04-23

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Adaptability, Analytical Thinking, Atlassian Confluence, English Grammar, English Writing, JIRA Tool, Microsoft Office, Microsoft Office 365, Microsoft SharePoint, Problem Solving, Technical Writing, Verbal Communications